Neichelle Horton
Baton Rouge,LA
Summary
Experienced in project management, strategic planning, and stakeholder engagement, with a proven ability to drive successful project implementations and ensure client satisfaction. Utilizes a consultative approach to deliver tailored development solutions, fostering long-term relationships and aligning project outcomes with client goals. Skilled at navigating complex challenges and optimizing processes to enhance efficiency and effectiveness. Committed to continuous improvement and innovation in delivering exceptional results.
Overview
13
13
years of professional experience
Work History
Workforce Development Consultant Specialist- SNAP
State of Louisiana DCFS
10.2022 - Current
- Analyzed program data to identify trends, driving informed decision-making processes.
- Collaborated with stakeholders to align initiatives with agency goals and community needs.
- Evaluated existing practices, recommending improvements for policy compliance and effectiveness.
- Mentored junior consultants, fostering professional development and enhancing team capabilities.
- Facilitated workshops focused on best practices in program management and service delivery.
- Established monitoring and evaluation frameworks to measure project performance and inform future initiatives.
- Conducted comprehensive research to identify potential funding opportunities and partnerships.
- Improved organizational capacity through the implementation of effective training programs and workshops.
- Mentored junior team members in various aspects of development consulting work – sharing expertise and promoting professional growth.
- Developed and implemented training programs for staff to improve operational efficiency.
Administrative Assistant to the Executive Director
State Of Louisiana, Department Of Children, Family Services
10.2021 - 10.2022
- Managed scheduling and coordination of meetings for senior staff, ensuring efficient time management.
- Developed and maintained electronic filing systems, improving document retrieval efficiency.
- Assisted in preparing reports and presentations, enhancing communication across departments.
- Streamlined office procedures, increasing operational efficiency through process improvement initiatives.
- Mentored junior administrative staff, fostering skill development and teamwork within the department.
- Led training sessions on software tools, improving overall team proficiency with technology.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collaborated with cross-functional teams to support project execution and improve interdepartmental communication.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
General Manager of Operations
Churchills Cigar Lounge
06.2019 - 10.2021
- To oversee all aspects of the day-to-day operations of a niche & luxurious retail establishment including but not limited to employee development, processes and procedures of a cigar retail store, full-service bar, and light kitchen.
- Oversaw daily operations, ensuring alignment with organizational goals and standards.
- Developed and implemented strategic plans to enhance customer satisfaction and operational efficiency.
- Led staff training programs, enhancing team performance and improving employee retention rates.
- Analyzed market trends to identify growth opportunities, driving revenue through targeted initiatives.
- Fostered collaborative relationships with stakeholders, promoting a positive organizational culture and communication flow.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Dual Rate Table Games Supervisor
L'Auberge Casino Resort
08.2012 - 06.2019
- Supervised daily operations of table games, ensuring compliance with regulations and policies.
- Trained and mentored new dealers on game procedures and customer service standards.
- Monitored gaming activities to identify trends and enhance player experiences.
- Implemented process improvements to streamline game efficiency and reduce wait times.
- Resolved customer disputes effectively, fostering a positive gaming environment.
- Educated dealers on casino policies, procedures, regulatory requirements, and industry best practices to ensure consistent high-quality service delivery across all table games areas.
Education
High school - Thespian, Journalist And ROTC Master Sergeant
Glen Oaks Senior High School
05.1990
Skills
- Monitoring and evaluation
- Training facilitation
- Organizational development
- Cross-cultural communication
- Partnership development
- Technical assistance
- Goals and performance
- Business development and planning
- Partnership building
- Vendor management
HOBBIES
Baking, Karaoke, Comedy, Family Travel
Timeline
Workforce Development Consultant Specialist- SNAP
State of Louisiana DCFS
10.2022 - Current
Administrative Assistant to the Executive Director
State Of Louisiana, Department Of Children, Family Services
10.2021 - 10.2022
General Manager of Operations
Churchills Cigar Lounge
06.2019 - 10.2021
Dual Rate Table Games Supervisor
L'Auberge Casino Resort
08.2012 - 06.2019
High school - Thespian, Journalist And ROTC Master Sergeant
Glen Oaks Senior High School