Neida Concepcion
Chicago,IL
Summary
Dynamic and customer-focused professional with extensive experience at Dearborn Warehouse, excelling in cash handling and customer service. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Recognized for maintaining organized checkout areas and implementing process improvements that reduced wait times, fostering repeat business and loyalty.
Overview
8
8
years of professional experience
Work History
Cashier/Stock
Dearborn Warehouse
08.2002 - 08.2003
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations.
- Managed cash drawer, balancing daily sales and ensuring accuracy.
- Resolved customer issues promptly, ensuring satisfaction and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier/ Collections
Continental Furniture
09.1999 - 06.2001
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash registers and ensured proper cash handling procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance store operations and improve workflow efficiency.
- Implemented checkout process improvements, reducing wait times for customers effectively.
Cashier/ Stock
Blockbuster Video
09.1996 - 10.1998
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with inquiries, ensuring prompt and friendly service.
- Collaborated with team members to optimize workflow during peak hours.
- Handled cash management tasks, including balancing registers at shift end.
- Monitored inventory levels and restocked merchandise as needed.
- Implemented loss prevention strategies to minimize shrinkage risks.
Cashier
Super Trak Warehouse
04.1995 - 06.1996
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and credit payments accurately, ensuring balanced registers.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to streamline operations.
Education
High School Diploma - General Studies
Penn Foster Career School
Scranton, PASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Stock
Dearborn Warehouse
08.2002 - 08.2003
Cashier/ Collections
Continental Furniture
09.1999 - 06.2001
Cashier/ Stock
Blockbuster Video
09.1996 - 10.1998
Cashier
Super Trak Warehouse
04.1995 - 06.1996
High School Diploma - General Studies
Penn Foster Career School