Neida Gregory
Topeka,IN
Summary
Dedicated retail manager with a proven track record in enhancing customer service and sales performance. Skilled in team leadership, inventory management and visual merchandising. Bilingual in Spanish and English ensuring effective communication with diverse customer basis. Known for fostering a positive work environment and consistently meeting business objectives.
Overview
10
10
years of professional experience
Work History
Manager
Menards
Goshen, Indiana
09.2019 - 03.2026
- Supervised daily operations and maintained efficient workflow in retail environment.
- Trained and mentored team members, improving product knowledge and customer service skills, resulting in enhanced customer experiences.
- Managed inventory levels, ensuring product availability and reducing stockouts to maintain sales continuity.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Implemented visual merchandising strategies, increasing store appeal and driving customer engagement.
- Collaborated with cross-functional teams to improve sales and service initiatives.
- Conducted regular performance evaluations to support employee development efforts.
Cashier/Customer Service/Money Services
Walmart
Goshen, IN
09.2017 - 06.2019
- Processed high-volume customer transactions with accuracy to enhance checkout efficiency.
- Handled cash, credit, and gift card payments securely, ensuring customer trust and satisfaction.
- Maintained clean and organized checkout area for optimal customer experience.
- Managed returns and exchanges to uphold store policies, contributing to customer retention.
- Trained new cashiers on register operations and customer service standards.
Event Specialist
CrossMark Connect/Sam’s Club
Goshen, IN
05.2016 - 08.2017
- Provided food samples to customers to promote products and increase sales.
- Engaged with customers through product demonstrations and sample distributions driving product awareness and purchases.
- Educated customers on product features, ingredients and benefits to encourage informed buying decisions.
- Achieving sales goals by creating positive customer experiences through food sample events.
Education
Goshen High School
Goshen, INSkills
- Visual merchandising
- Inventory management
- Customer service
- Team leadership
- Bilingual communication
- Staff training
- Scheduling
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Manager
Menards
09.2019 - 03.2026
Cashier/Customer Service/Money Services
Walmart
09.2017 - 06.2019
Event Specialist
CrossMark Connect/Sam’s Club
05.2016 - 08.2017
Goshen High School