Summary
Overview
Work History
Education
Skills
References
Timeline
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Neida Montanez

Deltona,FL

Summary

Experienced Lead Phlebotomist with comprehensive background in venipuncture, patient care, and team leadership. Strengths include advanced knowledge of phlebotomy techniques, strong interpersonal skills with patients of all ages, and ability to manage challenging situations calmly. Notably improved efficiency and reduced patient wait times in previous roles through effective scheduling and workflow management. proven track record at Grifols Biomat USA

Overview

8
8
years of professional experience

Work History

Lead Phlebotomist

Grifols Biomat USA
DeLand, FL
05.2022 - Current
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.
  • Performed phlebotomy procedures on patients in a professional, safe and timely manner.
  • Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
  • Interacted with patients to gather and record data prior to blood draws.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Used finger-stick methods to obtain blood from capillaries.
  • Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Trained new staff on proper collection techniques and safety protocols.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Assessed plasma collection machines for proper functionality.
  • Monitored patients for adverse reactions and provided immediate care as needed.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Assisted with customer requests and answered questions to improve satisfaction.

Medical Assistant

Atlantic Ear, Nose & Throat
DeLand, FL
09.2019 - 03.2020
  • Cleaned and maintained medical equipment following procedures and standards.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Processed orders for medical supplies and lab equipment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Collected samples from patients for laboratory testing purposes.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Handled general office duties to support administrative staff during peak hours.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Documented notes during patient visits.
  • Incorporated outside records into charts and EHR.

Receptionist

Pathology specialist
Orlando, FL
01.2017 - 09.2019
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Processed payments and updated accounts to reflect balance changes.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Education

Certificate - Aurora System Service Training

Fresenious Kabi
Arizona City, AZ
08-2022

Certificate of Technical Studies - Phlebotomy Tech

PHLEB'R'US
Daytona Beach, FL
04-2021

Certificate of Technical Studies - Medical Assistant

Florida Technical College
Orlando, FL
02-2014

High School Diploma -

Pine Ridge High
Deltona, FL
05-2009

Skills

  • Sanitation and sterilization
  • Pediatric phlebotomy
  • Order of draw
  • Venipuncture
  • Blood collection techniques
  • Sample and specimen collection
  • Medical records maintenance
  • HIPAA compliance
  • Therapeutic phlebotomy
  • Donor screening
  • Medical records review
  • Scheduling appointments
  • Recording data
  • Patient confidentiality
  • Patient care
  • Specimen handling

References

References available upon request.

Timeline

Lead Phlebotomist

Grifols Biomat USA
05.2022 - Current

Medical Assistant

Atlantic Ear, Nose & Throat
09.2019 - 03.2020

Receptionist

Pathology specialist
01.2017 - 09.2019

Certificate - Aurora System Service Training

Fresenious Kabi

Certificate of Technical Studies - Phlebotomy Tech

PHLEB'R'US

Certificate of Technical Studies - Medical Assistant

Florida Technical College

High School Diploma -

Pine Ridge High

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