Neida Parada
Dumfries,VA
Summary
Experience Member Advisor at Apple Federal Credit Union supporting members and internal teams in a compliance-focused environment. Skilled in handling documentation, coordinating with multiple departments, and resolving complex member issues. Strong knowledge of Apple FCU policies and a commitment to providing reliable service and positive member experiences.
Overview
4
4
years of professional experience
Work History
Member Advisor
Apple Federal Credit Union
Lake Ridge, VA
03.2024 - Current
- Serve as a primary point of contact for member inquiries, providing accurate guidance on accounts, loans, and financial solutions while maintaining compliance with internal and regulatory standards.
- Coordinate documentation and internal workflows to meet Apple FCU Policies, regulatory standards, and audit expectations.
- Collaborate with cross-functional teams to resolve escalated member issues and ensure seamless service delivery across departments.
- Track performance goals and branch metrics, providing insights to leadership to support operational improvements.
- Identify service gaps and proactively recommend process improvements to enhance the member experience.
Member Service Representative I
Apple Federal Credit Union
Woodbridge, VA
11.2022 - 03.2024
- Maintained consistently high service standards in a high-volume environment while meeting performance expectations.
- Acted as a liaison between members and internal departments to resolve complex service issues efficiently and professionally.
- Communicated policies and procedures clearly, ensuring transparency, accuracy, and compliance.
- Managed daily transactions and inquiries with exceptional attention to detail, supporting operational accuracy and reducing risk.
Medical Receptionist
Night Watch Urgent Care
Aldie, VA
10.2021 - 05.2022
- Verified insurance information and maintained accurate electronic records to support compliance and billing accuracy.
- Processed daily payments and documentation, contributing to accurate financial reporting.
- Delivered professional, empathetic service in a fast-paced, detail-oriented environment.
Education
Bachelor of Science - Business Management
George Mason University
Fairfax, VA06-2024
Skills
- Professional Verbal, Written, and Visual Communication
- Internal Policy and Procedure Adherence
- Member Documentation and Records Management
- Conflict Resolution and Cross-Functional Collaboration
- Microsoft Office Suite for Reporting, Documentation, and Communication
- English and Spanish Fluency
Timeline
Member Advisor
Apple Federal Credit Union
03.2024 - Current
Member Service Representative I
Apple Federal Credit Union
11.2022 - 03.2024
Medical Receptionist
Night Watch Urgent Care
10.2021 - 05.2022
Bachelor of Science - Business Management
George Mason University