Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neigh Crane

Mesquite,TX

Summary

Efficient, enthusiastic, and self-motivated professional with a desire to be successful within the financial services industry. A dedicated team player who communicate and listen well to others with the ability to quickly analyze and solve problems.

Overview

4
4
years of professional experience

Work History

Health Insurance Agent

TZ Insurance
Richardson, TX
08.2022 - Current
  • Make outbound calls / take inbound calls
  • Look into suitable plans for customers
  • Pitch the policy’s and benefits of the health plan
  • Close sales
  • Read all required verbatim
  • Answer general questions
  • Assist customer with warm transfers

Customer Service Representative

Genpact
Richardson, TX
08.2021 - 07.2022
  • Live chat with customers
  • Read all required verbatim
  • Responsibly documented all chats and calls that I took throughout my work shift
  • Responsible for opening and closing any dispute cases and applying any credit that is owed.
  • Responsible for opening and closing all fraudulent cases.
  • Make outbound calls when customers cases were missing information/ make outbound calls to replace the customer card
  • Update mailing address/ new legal name
  • Confirmed payments, refunds, etc.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Hinduja Global Solutions
Dallas, TX
02.2021 - 08.2021
  • Answer inbound calls
  • Provide customers with information
  • Send out replacement products
  • Refund customers for products

Wearhouse associate

Manpower
Corsicana, TX
09.2019 - 12.2019
  • Placing meats and cheeses in the trays on the line as they go by
  • Also help with rework any trays that are messed up or not full we remake the tray , also three night out the week we sanitize the line to make sure there are no bacteria’s on the line.

Cashier/Customer Service

Boot Barn
Mesquite, TX
09.2018 - 05.2019
  • I greet people as they walk through the door and point them to the location of the items that they are looking for
  • I answer the phone and answer all questions to the best of my ability if I am not able to answer the question I’ll transfer them to an manager
  • I check all customers out and also take credit card payments.

Childcare Provider

Shiloh terrace cdc
Dallas, TX
12.2017 - 08.2018
  • I provide care for all the children that were in my classroom such as change diapers make bottles and feed them as needed .

Customer Service

Walmart
Garland, TX
10.2016 - 02.2017
  • I answered all incoming calls , did all returns, sent money too and from people
  • Cashed checks and more.

Cashier

Walmart
Garland, TX
09.2016 - 02.2017
  • I checked all all groceries and bagged them for customers.

Education

High School Diploma -

South Garland High School
Garland, TX
06.2015

Skills

  • Customer Service
  • Childcare
  • Cash handling
  • Sales
  • Windows
  • Live Chat
  • Troubleshooting
  • Typing
  • Banking
  • Customer support
  • Call Center
  • Financial Services
  • Insurance Sales
  • Health Insurance Industry Knowledge
  • Customer Billing
  • Medicare Compliance
  • Insurance Policy Sales
  • Insurance Recommendation
  • Insurance Coverage Verification

Timeline

Health Insurance Agent

TZ Insurance
08.2022 - Current

Customer Service Representative

Genpact
08.2021 - 07.2022

Customer Service Representative

Hinduja Global Solutions
02.2021 - 08.2021

Wearhouse associate

Manpower
09.2019 - 12.2019

Cashier/Customer Service

Boot Barn
09.2018 - 05.2019

Childcare Provider

Shiloh terrace cdc
12.2017 - 08.2018

Customer Service

Walmart
10.2016 - 02.2017

Cashier

Walmart
09.2016 - 02.2017

High School Diploma -

South Garland High School

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Neigh Crane