ALEXIS CASTILLO
San Antonio,TX
Summary
Dedicated administrative professional with 12+ years of experience in customer service, staff coordination, and office management. Proven ability to manage complex schedules, maintain accurate records, and provide exceptional service in fast-paced environments. Skilled in interviewing, training, and supporting diverse teams while maintaining organized, efficient operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Health Insurance Agent
Apex Engagement Solutions
San Antonio, TX
10.2024 - Current
- Facilitated comprehensive needs assessments for clients to identify optimal health insurance solutions tailored to their situations.
- Developed and maintained strong client relationships, enhancing trust and improving client satisfaction with insurance products.
- Analyzed client data and market trends to recommend appropriate coverage options, maximizing value for clients.
- Educated clients on the intricacies of health insurance policies, empowering informed decision-making regarding their healthcare needs.
- Provided comprehensive customer service to drive client satisfaction.
VP Magnet
Cynthia Ann Parker Elementary PTO
Houston, TX
07.2024 - 05.2025
- Directed music program initiatives that enhanced community engagement and fostered a vibrant cultural environment.
- Spearheaded strategic planning efforts for music events, aligning resources with organizational goals to maximize impact.
- Developed workshops that educated participants on music appreciation, empowering individuals to explore their creativity.
- Championed fundraising efforts that secured financial support for innovative music programs, driving sustainability and growth.
Professional Organizer
Creative Function- Trisha Kennedy
Houston, TX
01.2024 - 03.2025
- Streamlined client organizing processes, enhancing overall project efficiency and client satisfaction through tailored solutions.
- Developed comprehensive organization strategies that improved workflow and reduced clutter for diverse clientele.
- Coordinated with clients to identify needs and implement personalized systems for optimal space utilization.
- Created engaging workshops on decluttering techniques, empowering clients to maintain organized environments independently.
- Assisted elderly clients with downsizing and transitioning into smaller living spaces while retaining essential belongings.
VP, Business Development
Cynthia Ann Parker Elementary PTO
Houston, TX
07.2021 - 05.2022
- Led strategic initiatives to enhance community engagement, fostering partnerships that increased overall participation in programs.
- Directed business development efforts by identifying growth opportunities and establishing relationships with key stakeholders.
- Championed fundraising campaigns that successfully aligned resources with organizational objectives, driving sustainable financial support.
- Coordinated cross-functional teams to implement innovative solutions that improved project delivery and stakeholder satisfaction.
- Cultivated strong relationships with local businesses, resulting in collaborative efforts that enriched community involvement activities.
Restaurant Manager
Pappas Restaurants Inc.
01.2007 - 03.2020
- Pappadeaux Seafood Kitchen- NRG Houston, Texas
- October 2018 – Current
- Assisted with one of the busiest locations in the Houston area, average daily headcount of 950 and a weekly dollar volume of $250,000.
- Responsible for Server schedule with as many as 80 servers. Facilitated changes on a daily basis, based on special events held at NRG Stadium.
- Carefully oversee interviewing, hiring, training and development. Maintained adequate staffing to minimize overtime.
- Assisted with ordering for all areas of the restaurant.
- Maintained a clean restaurant throughout peak business hours.
- Effectively runs successful shifts. Maintaining low guest adjustments and effectively managing labor for all levels of business.
- Provided positive work environment for both FOH and BOH staff.
- Reconciled cash and credit card transactions and accurate records.
- Directed daily restaurant operations, enhancing guest satisfaction and streamlining service delivery across all departments.
- Oversaw health department compliance checks, promoting a safe dining environment through rigorous sanitation practices.
- Mentored junior managers in leadership techniques, promoting professional development within the management team.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Pappas Seafood House
Webster, Texas
08.2018 - 10.2018
- Area of Responsibility include: Cook, Prep, and Purchasing.
- Responsible for all kitchen operations starting with daily production and purchasing to all staff development.
- Senior manager responsible for everything that happened with the building.
- Managed restaurant during City and Pappas Quality Assurance evaluations. Managed restaurant and maintained high level of standards daily.
Pappadeaux Seafood Kitchen
Stafford, Texas
04.2013 - 08.2018
- Area of responsibilities include: Host, To-Go, Server, Cook, Busser, Purchasing, and Bar.
- Server manager of upwards of 110 servers.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in all areas of the restaurant.
Pappadeaux Seafood Kitchen
San Antonio, Texas
06.2007 - 04.2013
- Host (1 year)- maintain flow of restaurant, accommodate guests, and make great first impressions
- Server / To-Go/ bartender/ Headwaiter
- Office Administrative Assistant- Daily book keeping, accounting for all monies in and out of the restaurant.
- Manager/Supervisor- Areas of responsibility:
- Host, server, busser at Pappas busiest restaurant in their more than 100 restaurants group, maintain sales between $250,000 and $400,00.
Education
San Antonio College
San Antonio, TexasHigh School Diploma - undefined
Coronado High School
El Paso, Texas01-2007
Skills
- Policy analysis
- Health insurance
- Attention to detail
- Problem-solving abilities
- Call center customer service
- Excellent communication
- Organizational skills
- Financial acumen
- Customer service
- Time management
- Problem-solving
Certification
- TABC Certified
- Food Handlers Certification
- Orientation certified including I-9 certified.
- Interview Certified
- EATEC Certified
- Attended and Completed all Pappas Leadership and Beyond classes.
- Level 2 Manager
- Member of Pappas Restaurants Opening Team
Timeline
Health Insurance Agent
Apex Engagement Solutions
10.2024 - Current
VP Magnet
Cynthia Ann Parker Elementary PTO
07.2024 - 05.2025
Professional Organizer
Creative Function- Trisha Kennedy
01.2024 - 03.2025
VP, Business Development
Cynthia Ann Parker Elementary PTO
07.2021 - 05.2022
Pappas Seafood House
08.2018 - 10.2018
Pappadeaux Seafood Kitchen
04.2013 - 08.2018
Pappadeaux Seafood Kitchen
06.2007 - 04.2013
Restaurant Manager
Pappas Restaurants Inc.
01.2007 - 03.2020
High School Diploma - undefined
Coronado High School
San Antonio College