Neijahna Robinson
Milwaukee,WI
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Gainwell Technologies LLC
West Sacramento
10.2023 - 05.2024
- Managed high volume of inbound and outbound calls in a fast-paced call center environment for Medi-cal Beneficiaries
- Handled customer inquiries, resolved issues, and provided exceptional customer service.
- Used various software applications to accurately document and update customer information.
- Collaborated with team members to improve overall call center efficiency and customer satisfaction.
- Demonstrated strong communication skills and the ability to adapt to
Makeup Artist
self-employed
Sacramento
07.2016 - 06.2024
- Provided makeup services for bridal parties, special events, and photo shoots.
- Demonstrated expertise in creating a wide range of makeup looks, from natural to avant-garde.
- Collaborated with photographers, stylists, and clients to achieve desired makeup looks.
- Utilized knowledge of skincare and cosmetic products to customize makeup applications for individuals.
- Maintained cleanliness and organization of makeup tools and work area.
Call Center Agent
Faneuil
McCallen Park
10.2019 - 08.2023
- I work through Faneuil for a company called Covered California, I take I high volume calls, assisting consumers with enrolling for health coverage
- Managed patient records and insurance claims in a medical office setting.
- Processed and verified medical insurance coverage for patients.
- Assisted patients in understanding their medical insurance benefits.
- Worked closely with healthcare providers to ensure accurate billing and coding for insurance purposes.
- Handled customer inquiries and concerns regarding medical insurance policies.
- Maintained confidentiality and compliance with HIPAA regulations in handling medical insurance information.
CSR - Customer Service Representative
Gap Inc.
Rocklin
06.2018 - 08.2019
- Managed high-volume inbound and outbound calls for customer inquiries and complaints resolution.
- Provided exceptional customer service and support through phone, email, and chat channels.
- Resolved customer issues efficiently and effectively, resulting in high satisfaction rates.
- Maintained a positive attitude and professional demeanor during interactions with customers.
Call Center Agent/Customer Service Relations
Advanced Call Center Technologies LLC
Sacramento
11.2015 - 04.2018
- Provided product and service information to customers and assisted them in making purchasing decisions.
- Maintained accurate records of customer interactions and transactions.
- Handled a high volume of incoming calls and maintained a positive and professional demeanor at all times.
- Resolved customer complaints and issues to ensure high levels of customer satisfaction.
- Performed data entry and order processing tasks efficiently and accurately.
Cashier/Customer Service
Sleep Train Arena/Golden 1 Center
Sacramento
12.2014 - 03.2017
- Managed cash transactions and provided excellent customer service in a fast-paced retail environment.
- Operated POS system efficiently and accurately to process payments and refunds.
- Assisted with inventory management and restocked shelves as needed.
- Maintained a clean and organized work area to create a welcoming shopping experience for customers.
- Collaborated with team members to ensure smooth operations during busy periods.
Education
High school or equivalent -
Sava Charters High School
06.2015
Skills
- Account updating
- Payment Processing
- Call Control
- Technical Support
- Customer Service
- Complaint resolution
- Data Entry
- Proficiency in [Type] software
- Documentation And Reporting
- Cash Handling
- Social Media Content
- Brand building and awareness
- Customer consulting
- Presentations and demonstrations
- Service Promotion
Timeline
Call Center Representative
Gainwell Technologies LLC
10.2023 - 05.2024
Call Center Agent
Faneuil
10.2019 - 08.2023
CSR - Customer Service Representative
Gap Inc.
06.2018 - 08.2019
Makeup Artist
self-employed
07.2016 - 06.2024
Call Center Agent/Customer Service Relations
Advanced Call Center Technologies LLC
11.2015 - 04.2018
Cashier/Customer Service
Sleep Train Arena/Golden 1 Center
12.2014 - 03.2017
High school or equivalent -
Sava Charters High School
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