Neika Merveille
Billerica,MA
Summary
Dedicated professional with extensive experience in healthcare operations, reimbursement analysis, and team leadership. Proven track record in managing operations, optimizing patient experiences, and achieving financial targets. Adept at training, coordinating, and managing multiple projects. Strong interpersonal and communication skills. Seeking to contribute expertise to your company.
Overview
6
6
years of professional experience
Work History
Reimbursement Analyst
LogixHealth
Bedford, MA
01.2023 - Current
- Conduct thorough analysis of insurance company reimbursements across 16 clients and providers
- Identify discrepancies and effectively appealed denials using software tools and resources
- Educate staff, patients and stakeholders on service documentation for procedures and coding requirements.
- Assist in the development of new processes to ensure accurate claim submission.
Operations Specialist - Clinic Manager
ATI Physical Therapy
Billerica, MA
05.2022 - 01.2023
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Supported clinicians by scheduling appointments and providing patient communication
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Collaborated with other clinics on special projects for the overall benefit of the company.
Physical Therapy Clinic Coordinator
Brigham and Women’s
Chestnut Hill, MA
06.2021 - 05.2022
- Assisted in the coordination of patient care services, including scheduling appointments and managing medical records.
- Monitored inventory levels of supplies and medications to ensure adequate stock on hand at all times.
- Kept examination rooms and smaller pod areas clean for new patients.
- Assisted physical therapists in treatment sessions, ensuring smooth operations
Associate Membership Director
YMCA of Greater Boston
Dorchester, MA
12.2017 - 08.2021
- Managed and mentored a team, overseeing daily responsibilities and performance
- Collaborated with department directors to develop protocols and team-building exercises
- Achieved monthly membership sales goals and contributed to special projects
- Ensured financial health by monitoring Accounts Receivable reports.
Branch Marketing Associate - Project Coordinatior
YMCA of Greater Boston
Dorchester, MA
12.2017 - 08.2021
- Implemented communication strategies and campaigns in collaboration with the marketing team
- Managed social media content and served as a liaison to the Association’s Communications Marketing team
- Coordinated email templates and content requests to support local marketing initiatives.
Education
Project Management, Certificate -
Cornell University
02.2024
Exercise and Health Sciences, BS -
University of Massachusetts Boston
05.2020
Skills
- Healthcare Operations
- Team Leadership
- Medical billing/Coding
- Communication and Interpersonal Skills
- Project Management
- Social Media Management
- Microsoft Office; Outlook, Excel, and PowerPoint
Languages
French
Native/ Bilingual
Spanish
Professional
Timeline
Reimbursement Analyst
LogixHealth
01.2023 - Current
Operations Specialist - Clinic Manager
ATI Physical Therapy
05.2022 - 01.2023
Physical Therapy Clinic Coordinator
Brigham and Women’s
06.2021 - 05.2022
Associate Membership Director
YMCA of Greater Boston
12.2017 - 08.2021
Branch Marketing Associate - Project Coordinatior
YMCA of Greater Boston
12.2017 - 08.2021
Project Management, Certificate -
Cornell University
Exercise and Health Sciences, BS -
University of Massachusetts Boston
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