Summary
Overview
Work History
Education
Skills
Security Clearance
Certification
Software
Operating Systems
Timeline
Generic

Neil Bonnette

Norfolk,VA

Summary

United States veteran leveraging 15 years of proven experience,. This is derived from conducting operations both abroad and in the United States. Currently attending ECPI to obtain a bachelor’s degree in Cloud Computing and passionate about Cloud Engineering.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Tier 1 Technical Support Representative

Apex Systems
Norfolk, VA
03.2024 - Current
  • Primary duties as a Tier 1 NMCI help desk technician entail assisting customers troubleshoot technical issues on Microsoft 365, flank speed, Naval Virtual Desktop (NVD) and printers utilizing Active Directory and HPSM (SM7).

Local Registration Authority

OSI Vision
Norfolk, VA
05.2023 - 03.2024
  • As a Local Registration Authority (LRA) my duties is to ensure the Navy East Coast region surface, shore and air communities are issued new or reused access tokens for secret environments This is by generating SECRET Certificate Registration Instructions (CRI’s), using the TMS (Token Management Software) program.

Internship Student

Sentara Norfolk General Hospital
Norfolk, VA
02.2023 - 04.2023
  • Assisted in troubleshooting a wide range networking issues, desktop/laptop computer repairs, operating system installs and other various devices used in a hospital setting.

AO2 (AW/SW) Aviation Ordnanceman

United States Navy (Active)
Norfolk, VA
02.2007 - 01.2023
  • Utilized Microsoft excel to maintain logs for ordnance magazines, weapons and magazine fire suppression sprinklers.
  • Worked effectively with fellow team members in fast-paced, dangerous and intense environments.

Education

Bachelor of Science - Computer And Information Sciences

ECPI
Virginia Beach, VA
02.2024

Skills

  • Database Administrator
  • Active Directory
  • Python
  • Cloud adoption
  • Attention to Detail
  • Customer Service
  • Oral Communication
  • Problem Solving
  • Teamwork
  • Technical TroubleShooting

Security Clearance

Secret- Active

Certification

  • CompTIA Security plus, 03/03/2023, Expires on 03/03/2026
  • CompTIA Cloud plus, 07/13/2023, Expires on 07/13/2026
  • Microsoft AZ-900, 03/31/2023
  • Microsoft SC-900, 02/20/2024
  • Microsoft MS-900, 03/23/2024
  • AWS Solutions Architect-Associate, 05/16/2024, Expires on 5/15/2027

Software

  • Microsoft 365 Office Products
  • Microsoft Hyper-V

Operating Systems

  • Linux
  • Microsoft

Timeline

Tier 1 Technical Support Representative

Apex Systems
03.2024 - Current

Local Registration Authority

OSI Vision
05.2023 - 03.2024

Internship Student

Sentara Norfolk General Hospital
02.2023 - 04.2023

AO2 (AW/SW) Aviation Ordnanceman

United States Navy (Active)
02.2007 - 01.2023

Bachelor of Science - Computer And Information Sciences

ECPI

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Neil Bonnette