Microsoft Office Suite (Word, Excel, Powerpoint, etc)
Neil Butler
Operations Manager
Battle Ground,WA
Summary
Focused operations manager with 15 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Director of Operations
Opdahl Chiropractic
Battle Ground, WA
03.2020 - Current
- Oversaw day-to-day production activities in accordance with business objectives, supervising multiple units concurrently.
- Monitored and improved operational procedures and workflow, reducing expenditures by more than 30%.
- Created and maintain KPIs (key performance indicators), enhancing training, resulting in increased collections by 128% annually.
- Facilitated organic growth of business, adding in 3 additional locations through all phases.
- Restructured and updated employee compensation packages and job descriptions, reducing turnover by 40% and increasing productivity.
- Audited and updated policies and procedures, implementing consistent disciplinary procedures, resulting in reduced unemployment claims by 81%.
- Directed all IT functions within company, upgrading and installing network capabilities and enhancing security systems, meeting Federal guidelines.
- Transitioned company to SaaS platform, streamlining operations across all units.
Store Director
Walgreens Boots Alliance
Vancouver, WA
12.2007 - 02.2020
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Analyzed KPIs, P&L statements, and other data analysis, creating and implementing actionable plans, boosting revenue.
- Met and exceeded corporate, regional, and district goals for sales (22%), customer satisfaction (15%), Waste Reduction (-36%), and Payroll adoption (-8%)
- For last fiscal year, engaged and led more than 200 volunteers through multiple events, raising more than $60,000 for charities.
- Implemented new distribution model, identifying and implementing effective resolution that resulted in saving of more than $5 million.
- Managed full cycle recruiting and employment (recruitment, interviewing, hiring, discipline, termination).
- Appointed as Regional Representative for Recruitment Council, representing company to universities, colleges, workforce services, resulting in 85 hourly and 12 salary employees.
- As trained facilitator, instructed newly promoted assistant and store managers on facilities management, P&L, HR, and legal liabilities and responsibilities.
Sales Manager
The Herald Journal
Logan, UT
08.2006 - 12.2007
- Managed full cycles sales, from lead development to close for Northern Utah territory, closing 650+ new contracts in first twelve months with retention rate of 95%, generating over $3.25 million in ad revenue annually.
- Developed and implemented training program for all sales personnel, resulting in decreased turnover and higher sales generation.
Education
Master of Science - Management & Leadership
Western Governors University
Salt Lake City, UT 01.2022 - Current
Bachelor of Science - Parks & Recreation Administration
Utah State University
Logan, UT 05.2005 - 05.2007
Transfer - General Studies
Clark Community College
Vancouver, WA 09.1999 - 12.2001
Skills
Strategic planning and execution
Process improvements
Relationship building
Organization and Time Management
Capital spending
Coaching and mentoring
Teamwork and Collaboration
Staff training/development
Software
Google Suite (docs, sheets, etc)
PMS (Trello, Jira, Slack, etc)
SaaS platforms (Epic, Jane, AdvancedMD, etc)
Scheduling (Kronos, Reflexis)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
"If you want to know anything, you will have to do something."
Rebecca L. Craven
Timeline
Master of Science - Management & Leadership
Western Governors University
01.2022 - Current
Director of Operations
Opdahl Chiropractic
03.2020 - Current
Store Director
Walgreens Boots Alliance
12.2007 - 02.2020
Sales Manager
The Herald Journal
08.2006 - 12.2007
Bachelor of Science - Parks & Recreation Administration
Utah State University
05.2005 - 05.2007
Transfer - General Studies
Clark Community College
09.1999 - 12.2001
Community Involvement
Rotary International - Lewis River Rotary, June 2020 - Present
- Board Member
- Vocational Services Committee Chair
Woodland Chamber of Commerce, January 2022 - Present
- Secretary, Board Member
- Legislative, Rules & Bylaws, and Membership Committees
The light Center Youth Services, January 2021 - Present
- Charter member, Treasurer, Board Member