EVELYN ROSALY
Deltona,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
23
23
years of professional experience
Work History
Manager
Mora Chiropractic Center / Elizabeth Avenue Chiropractic Center
Newark , New Jersey
2003.09 - 2023.08
- Monitored employee work to assess performance and identify knowledge gaps
- Demonstrated safety procedures and monitored compliance
- Reviewed collection activities and updated account statuses to reflect current balances
- Took inbound telephone calls from debtors to handle outstanding balances
- Researched disputed delinquent account balances and made necessary corrections
- Reviewed medical charts to obtain information on patients and services provided
- Managed collection activities in full compliance with applicable local, state, and federal regulations
- Entered accurate notes and maintained complete records of work performed
- Resolved insurance claims through proactive communication and collaboration with company representatives
- Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims
- Managed efficient payroll processing for 6+ employees
- Elevated performance levels and minimized compliance issues by fully training new hires.
Customer Service Sales Rep
Verizon
Elizabeth , New Jersey
2000.07 - 2003.08
- Fielded incoming calls and communicated with callers in professional and courteous manner
- Accessed customer account information to explain service fees, pricing structures, and billing cycles
- Answered customer inquiries to clarify account information, explain service offerings, or schedule technician service
- Reviewed pending work orders and followed up with customers and technicians to verify completion and quality of service
- Leveraged innovative sales techniques to meet or exceed monthly sales quotas
- Addressed customer complaints and provided timely solutions to restore satisfaction
- Exceeded quotas frequently with continuous product pushes and attention to customer needs
- Accomplished multiple tasks in a fast-paced environment.
Education
Highschool Diploma -
Skills
- Employee training
- Team leadership
- Financial records oversight
- Performance management
- Strong communication
- Schedule preparation
- Schedule management
- Staff training
- Coordination
Languages
English
Professional
Spanish
Professional
Timeline
Manager
Mora Chiropractic Center / Elizabeth Avenue Chiropractic Center
2003.09 - 2023.08
Customer Service Sales Rep
Verizon
2000.07 - 2003.08
Highschool Diploma -
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