Neil Calkins
Zeeland,MI
Summary
Experienced Server Support Engineer familiar with user support and root cause analysis. Advanced knowledge of Linux and Windows operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Work History
IT Engineer
Pyramid Consulting Inc
Hudsonville, MI
04.2021 - Current
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Designed system enhancements for assets within accounting industry operations, resulting in superior server efficiency for 9 different firms.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions, averaging at least 4 hours of support per day.
ISR Systems Engineer
U.S. Marine Corps
Marine Corps Base Camp Lejeune, NC
03.2016 - 03.2021
- Provided day-to-day support to system users, educating subordinates on troubleshooting and problem-solving protocols.
- Maintained compliance with federal regulations regarding storage, usage, and disposition of over 1300 classified and cryptographic items without any discrepancies.
- Installed cabling, workstations, servers, and telephone systems for TS/SCI and secret data communications networks in support of intelligence analysis.
- Established remote communications utilizing a variety of different satellite and radio antennas, using personal experience and expertise to guide subordinates.
- Managed training, appointments, and day-to-day tasks for a department of over 50 Help Desk, Maintenance, and Communications employees while also acting as liaison to senior management.
Education
Bachelor of Science - Cyber Defense
04.2023
Concentration in Information Assurance Specialty
High School Diploma -
2015
Skills
- Server maintenance
- Web development expertise
- Troubleshooting and resolution
- Network infrastructure administration
- Firewalls, VPNs, and security products
- Documentation Development
- Microsoft Windows and Office
- Red Hat and Debian Linux
- VMware, VirtualBox, and Proxmox
- Programming Languages: Java, C#, HTML
- Security Certification
- Top Secret / SCI security clearance
Certification
CompTIA Security+ Certification
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