Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Neil De Silva

Enfield,London

Summary

Dedicated professional with strong customer service skills and experience in working in security at Data Centre and Construction Site. In total one year of security experience with patrols, searches, I.D verification., metal detectors and anti-theft.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Security Officer

Synergy Prestige
12.2024 - Current
  • Trained new members of the security team, raising overall team performance levels.
  • Supervised visitor sign-in process meticulously; ensured accurate record keeping.
  • Provided assistance during fire safety checks, improving overall workplace safety.
  • Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
  • Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
  • Coordinated with other officers on shift changes smoothly and effectively.
  • Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
  • Responded to alarms with swiftness, ensuring minimal disruption to operations.
  • Patrolled premises regularly, contributing to a safe work environment.
  • Checked ID cards and documented details in security log.
  • Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
  • Wrote detailed incident reports, facilitating ongoing improvements in security protocols.

Bartender

o2 /Constellation Brands
01.2023 - 11.2024
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Assisted in menu planning offering innovative ideas based on popular preferences.
  • Implemented new cocktail recipes by researching current trends in the industry.

Waiter bartender

Woolwich Works
08.2021 - 04.2023
  • Maintained professional demeanour during peak hours to ensure smooth operations.
  • Implemented upselling techniques to enhance revenue generation for the establishment.
  • Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
  • Polished glassware regularly for presenting drinks impeccably.
  • Contributed towards team goals through effective collaboration with colleagues.
  • Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
  • Assisted in inventory management for maintaining optimal stock levels.
  • Catered special events professionally, enhancing the overall guest experience.

Guest Host Experience

The London Eye
01.2019 - 01.2020
  • Provide admissions duties for all customers entering and exiting the London Eye.
  • Selling Tickets
  • Upset Merchandise
  • Interact with customers
  • Customer Service & Collecting Customer Feedback
  • Problem Solving
  • Collect Donations
  • Security
  • Till and Cashier Duties
  • Crowd Management
  • Replenishment

Retail & Admission Assistant

ZSL London Zoo
01.2018 - 01.2019
  • Selling Tickets
  • Setup Merchandise
  • Interact with customers
  • Customer Service & Collecting Customer Feedback
  • Problem Solving
  • Collect Donations
  • Security
  • Till and Cashier Duties
  • Crowd Management
  • Replenishment

Retail Assistant

Primark
01.2017 - 01.2018
  • Provide all retail assistant duties.
  • Sales Floor
  • Customer Service Desk
  • MS Dos Based Database management
  • Tills
  • Replenishing
  • Filling
  • Recovering
  • Stock Room Management
  • Soiled and Damaged goods

Education

Diploma - Digital Marketing

Shaw Academy
01.2021

Certificate - Digital Marketing

Google Digital Garage
01.2020

Degree - Music Technology Specialist

University of West London
01.2011

GCSE - Maths, English, Science

Woolwich Polytechnic
01.2005

Skills

  • High Degree of customer service skills
  • High Degree of customer service skills Night
  • Thorough patrol, situational awareness
  • Great communication skills both written, telephone and verbal
  • Able to de-escalate situations and remain calm, cool and collected
  • Easily bounce back from adversity
  • Experience using metal detectors, wanding, checking ID and searches
  • A Team player
  • Hostile situation management
  • Decision-Making under stress
  • Baggage inspection techniques
  • Risk assessment capability
  • Anti-Terrorism tactics

Certification

  • SIA Badge
  • CIS Card

Timeline

Security Officer

Synergy Prestige
12.2024 - Current

Bartender

o2 /Constellation Brands
01.2023 - 11.2024

Waiter bartender

Woolwich Works
08.2021 - 04.2023

Guest Host Experience

The London Eye
01.2019 - 01.2020

Retail & Admission Assistant

ZSL London Zoo
01.2018 - 01.2019

Retail Assistant

Primark
01.2017 - 01.2018

Certificate - Digital Marketing

Google Digital Garage

Degree - Music Technology Specialist

University of West London

GCSE - Maths, English, Science

Woolwich Polytechnic

Diploma - Digital Marketing

Shaw Academy