Neil De Silva
Enfield,London
Summary
Dedicated professional with strong customer service skills and experience in working in security at Data Centre and Construction Site. In total one year of security experience with patrols, searches, I.D verification., metal detectors and anti-theft.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Synergy Prestige
12.2024 - Current
- Trained new members of the security team, raising overall team performance levels.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Coordinated with other officers on shift changes smoothly and effectively.
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Patrolled premises regularly, contributing to a safe work environment.
- Checked ID cards and documented details in security log.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
Bartender
o2 /Constellation Brands
01.2023 - 11.2024
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Implemented new cocktail recipes by researching current trends in the industry.
Waiter bartender
Woolwich Works
08.2021 - 04.2023
- Maintained professional demeanour during peak hours to ensure smooth operations.
- Implemented upselling techniques to enhance revenue generation for the establishment.
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
- Polished glassware regularly for presenting drinks impeccably.
- Contributed towards team goals through effective collaboration with colleagues.
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
- Assisted in inventory management for maintaining optimal stock levels.
- Catered special events professionally, enhancing the overall guest experience.
Guest Host Experience
The London Eye
01.2019 - 01.2020
- Provide admissions duties for all customers entering and exiting the London Eye.
- Selling Tickets
- Upset Merchandise
- Interact with customers
- Customer Service & Collecting Customer Feedback
- Problem Solving
- Collect Donations
- Security
- Till and Cashier Duties
- Crowd Management
- Replenishment
Retail & Admission Assistant
ZSL London Zoo
01.2018 - 01.2019
- Selling Tickets
- Setup Merchandise
- Interact with customers
- Customer Service & Collecting Customer Feedback
- Problem Solving
- Collect Donations
- Security
- Till and Cashier Duties
- Crowd Management
- Replenishment
Retail Assistant
Primark
01.2017 - 01.2018
- Provide all retail assistant duties.
- Sales Floor
- Customer Service Desk
- MS Dos Based Database management
- Tills
- Replenishing
- Filling
- Recovering
- Stock Room Management
- Soiled and Damaged goods
Education
Diploma - Digital Marketing
Shaw Academy
01.2021
Certificate - Digital Marketing
Google Digital Garage
01.2020
Degree - Music Technology Specialist
University of West London
01.2011
GCSE - Maths, English, Science
Woolwich Polytechnic
01.2005
Skills
- High Degree of customer service skills
- High Degree of customer service skills Night
- Thorough patrol, situational awareness
- Great communication skills both written, telephone and verbal
- Able to de-escalate situations and remain calm, cool and collected
- Easily bounce back from adversity
- Experience using metal detectors, wanding, checking ID and searches
- A Team player
- Hostile situation management
- Decision-Making under stress
- Baggage inspection techniques
- Risk assessment capability
- Anti-Terrorism tactics
Certification
- SIA Badge
- CIS Card
Timeline
Security Officer
Synergy Prestige
12.2024 - Current
Bartender
o2 /Constellation Brands
01.2023 - 11.2024
Waiter bartender
Woolwich Works
08.2021 - 04.2023
Guest Host Experience
The London Eye
01.2019 - 01.2020
Retail & Admission Assistant
ZSL London Zoo
01.2018 - 01.2019
Retail Assistant
Primark
01.2017 - 01.2018
Certificate - Digital Marketing
Google Digital Garage
Degree - Music Technology Specialist
University of West London
GCSE - Maths, English, Science
Woolwich Polytechnic
Diploma - Digital Marketing
Shaw Academy