Jeffery Braun
Colorado Springs,CO
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Security Officer
Tarian Security/Pal American
Colorado Springs, Colorado
03.2025 - Current
- Conduct mobile patrols via foot patrol or motor vehicle. Serve as a visible deterrent to illegal activity. Provide superior customer care and empathy to all individuals. Keep accurate logs and write detailed incident reports. Respond to security incidents and suspicious activities.
Customer Service
El Paso County
Colorado Springs, Colorado
06.2024 - 12.2024
- Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources for Medicaid and Medicare. Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements. Conducts client customer service reviews. Provides clients with information and referrals to community support services, child care assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances. Answers the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed.
Switchboard Operator
UC Health
Colorado Springs, Colorado
01.2024 - 06.2024
- Performs overhead paging, in-house paging, and announcements. Monitors and responds to alarms systems (cardiac arrest/rapid response, stroke alerts, fire alarms, internal/external disasters, infant abduction, bomb threats, code phone 15555 (in house emergency line), code blue, code yellow, code pink, code phone, access control, emergency call boxes, duress alarms, blood bank and OR refrigerator temperatures, STAT call, CChem Pack alarm). Notifies appropriate personnel or agencies. Maintains accurate documentation of all codes/alarms per procedure. Utilizes the emergency notification system when a major incident occurs and a command system needs to be implemented. Dispatches security to routine and emergency calls (Combative patients/visitors, fight in progress, Suicidal/Homicidal patients, intoxicated/unruly patients, patient valuables, lost items).
License Examiner
State of Colorado
Colorado Springs, Colorado
12.2016 - 10.2023
- Duties, Accomplishments and Related Skills: To ensure the integrity of all documents issued to Colorado residents. Provide customer service skills, Certified in Bost drives, Certified in Basic operator skills training to provide driver’s license. Data entry and computer experience. Provided advising and counseling to customers and customer service. Qualify applicants for a driver’s license and Colorado ID card by determining applicant's needs and eligibility. Verify applicant's true identity by comparing bio metric and demographic data with applicant's identifying documents and statements, provided conflict resolution for customers in dispute, Review documentation submitted for proof of identification/lawful presence by the applicant, assess the applicant's behavior and source documents and exercises first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements. Process computer-generated driver's license, identification documents and hearing requests. Verify eligibility for and process reinstatement, Inquire and collect fees for organ donor program and complete voter registration applications, Provide information to the public concerning statute, policy, and procedure including thorough explanation of identification requirements, requirements to obtain a class of license, and other information. Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits. Preparing and editing documents, maintaining files/records, making and preparing travel arrangements, screening telephone calls and visitors, processing mail, planning, organizing, and carrying out assignments, and composing routine, nontechnical information for recurring reports and inquiries. Administer Bost drive exams, Certified in Drives, Advisor
Dispatch
Colorado College
Colorado Springs, CO
04.2008 - 12.2017
- Set up events for community. Conflict resolution. Designed and implemented strategies to meet company goals. Analyzed data for creative projects. Handled special projects. Provided Customer Service. Improved telephone, technical communication, and customer skill performance 85% by developing and executing Quality Audit call monitoring tool. Trained new employees and recruited new student employment. Provided administration to the staff. Developed communication strategies. Provided guidance and counseling to students and faculty. Supervised Homeless at Shove Chapel. Dispatched officers to emergencies. Filed incident reports. Created spread sheet reports, updated databases, filed, faxed, worked with computers. Filing, general clerical. Counseled Students Enhanced overall customer experience through call coaching and monitoring escalated call trends. Created reports using excel. Leading projects from start to finish. Work with confidential information. Experience with Microsoft Word, Excel, Access, Power point, Publisher, Adobe Photoshop, and Pro presenter. Receptionist, clerical, and provided benefits information, customer service, and recruitment of employees. Orientation for new students. Customer Service, receptionist, E-learning.
Security officer
Securitas
Colorado Springs, CO
03.2007 - 04.2008
- Provided technical and customer support for employees. Directed service and support operations. Provided benefits orientation to staff. Experience with Microsoft Office. Accounting. Receptionist. Provided Customer Service. Analyzed data and trends and managed customer service strategies. Resolved operational issues and refined processes. Administered policies/procedures fairly and consistently. Achieved productivity and performance goals by leading, motivating, mentoring, coaching, and developing and implementing training. Ensured all client support delivered per contractual agreements. Wrote Call Coaching and Monitoring Guidebook and provided training to employees, Team Leads and Management Team. Improved technician’s customer, communication and technical skills. Created incident reports. Investigations and protect client property. Provided customer service. Provided New Hire Policies & Procedure and Customer Satisfaction Training to 200+ employees. Experience with Microsoft Office Training to employees, Team Leads and Management Team. Improved technician’s customer, communication, and technical skills.
Security Supervisor
US Security Associates
Colorado Springs, CO
06.2003 - 03.2007
- Led Customer Service/Receptionist area for City Supervised Security Operations Program for employees. Diversity Counsel Representative for Executive Staff. HR liaison/mentor to peers on disciplinary, career development and performance actions. Company diversity liaison to external organizations. Successfully built and managed highly effective staff. Increased diversity awareness and focus by partnering with HR to facilitate Diversity Training for employees and Field Service. Experience with Microsoft Office Spearheaded diversity staffing programs to comply with corporate objectives. Created incident reports. Ensured adequate phone coverage, measured accuracy of response, and provided phone-based coaching techniques on etiquette and appropriateness in resolving customer issues.
Customer Service
T-Mobile
Colorado Springs, CO
03.2002 - 06.2003
- Trained and motivated personnel in areas of customer service. Cultivated strong customer relations and client loyalty. Performed credit analysis to determine the approval of customer credit Resolved issues involving account discrepancies. Trained and motivated personnel in areas of customer service. Cultivated strong customer relations and client loyalty. Performed credit analysis to determine the approval of customers’ lines of credit. Billing & Coding. Training experience Resolved issues involving account discrepancies. Collaborate with insurance brokers regarding cell phones.
Checks Unlimited
Colorado Springs, CO
08.1989 - 03.2002
- - Supervisor, Inspection, trainer, Created employee manuals, Coalition of materials, Warehouse, Assembly of checks, Stock Select, Cleaning Presses. Use of Microsoft office, Created Training manuals.
Education
Master of Arts - Mediation & Conflict Resolution, Psychology
University of the Rockies
Colorado Springs, CO01-2013
Bachelor of Science - Organizational Management in Human Resources
Colorado Christian University
Colorado Springs, CO01-2010
Skills
- Highly motivated, experienced administrative professional with office skills, customer service experience, and a year and 3 months certified as a license examiner with client interface experience In depth knowledge and experience to succeed in busy office setting and works well with others Always maintains a professional attitude in highly stressful situations, always committed to fulfilling customer needs:
- 7 years high volume Customer Service
- 1 year and 3 months experience Tech 1 with Driver’s license
- Certified in Driver’s license Fundamentals (DLF)
- Certified in Basic Operator Skill Training (BOST)
- Conduct drive test for customers
- Certified in Microsoft office Word, Excel, Access, & PowerPoint
- Bachelor’s degree in human resources & master’s in psychology
- 5 years working at Colorado College assisting students with education
- Provided leadership for security officers at Colorado College
- Master’s degree in Conflict Management
Accomplishments
- Supervised team of 45 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully completed two-week security training program.
Certification
- Microsoft Office Training - 1992-1994
Timeline
Security Officer
Tarian Security/Pal American
03.2025 - Current
Customer Service
El Paso County
06.2024 - 12.2024
Switchboard Operator
UC Health
01.2024 - 06.2024
License Examiner
State of Colorado
12.2016 - 10.2023
Dispatch
Colorado College
04.2008 - 12.2017
Security officer
Securitas
03.2007 - 04.2008
Security Supervisor
US Security Associates
06.2003 - 03.2007
Customer Service
T-Mobile
03.2002 - 06.2003
Checks Unlimited
08.1989 - 03.2002
Bachelor of Science - Organizational Management in Human Resources
Colorado Christian University
Master of Arts - Mediation & Conflict Resolution, Psychology
University of the Rockies