Neil Ele
Bolthouse Farms
18
years of professional experience
Senior PC technician with a background in hardware diagnostics, Windows imaging, and workstation optimization across plant and office settings. Known for building custom Windows Configuration Designer packages, resolving printer and desktop issues, and maintaining reliable systems through repairs, software installation, and preventive maintenance.
Work History
Senior PC Technician
12 Years 9 Months- Engineered custom Windows Configuration Designer packages to standardize the imaging process for company laptops and PCs, reducing deployment time and ensuring consistent software environments.
- Maintained and optimized computer systems, desktops, and peripherals through comprehensive hardware diagnostics, repairs, and preventive maintenance, while ensuring peak workstation performance throughout the facility.
- Provided technical support to plant and office users, addressing desktop and printer issues to maintain productivity.
- Executed installations of Windows systems and software, including Bolthouse Farms’ standard applications, to prepare workstations for use.
- Addressed and corrected hardware, network, and account access problems to ensure seamless user operations.
Field Specialist
8 Months- Performed technical services at well sites using specialized tools and advanced technologies to resolve complex client-specific infrastructure challenges efficiently.
- Provided onsite technical support and hardware repair for portables, desktops, printers, and display technologies, enhancing operational reliability for major global enterprise clients.
- Provided solutions to field service tickets onsite for enterprise clients
- Troubleshot POS systems, printers, and network connections
- Installed and configured various hardware and peripherals for optimal performance
Control Engineer
1 Year 1 Month- Programmed PLC controls for Stion's solar manufacturing equipment.
- Programmed and installed advanced IFM and Cognex barcode readers and sensors, automating tracking processes and enhancing accuracy in high-speed manufacturing conveyor systems.
- Troubleshot sensors, drives, and actuators on process systems.
- Monitored SCADA alarms to identify potential system failures and maintain operational efficiency. across Stion production lines.
- Directed installation and maintenance of manufacturing servers, ensuring high availability and data integrity for critical production line control systems and monitoring software.
Field Support Engineer
1 Year 5 Months- Provided onsite technical support, performing system restoration and configuration management, ensuring uninterrupted operation of store management systems and hardware.
- Installed and configured field devices, peripherals, and network connections.
- Installed and configured operating systems and store management software, deploying virus protection protocols and secure data retrieval systems to safeguard retail environments.
- Supported Creative Gateway clients with on-site hardware and software troubleshooting.
- Diagnosed technical issues using logs, diagnostics, and service tools.
Education
Bachelor - Computer Engineering
Skills
Technical: Hardware Troubleshooting
Windows Configuration Designer
Wyse Dell Management Suite
Ivanti Ticketing System
LAN Sweeper
Indu Soft Web Studio
Network Cabling
Radio Programming
Planning & Analysis: Technical Training
Procedure Documentation
Performance Monitoring
Incident Management
Vendor Coordination
Operational Efficiency
Remote Support
Cross-functional Collaboration
Hardware diagnostics
Windows imaging
Printer troubleshooting
Asset management
Personal Information
Title: IT Support | Infrastructure | Systems Administration
SKILLS & LANGUAGES
Languages: English
Timeline
Senior PC Technician
Bolthouse Farms
2014.01 - CurrentRead More
Field Specialist
Worldwide Tech Services
2013.05 - 2014.01Read More
Control Engineer
Stion Corporation
2010.08 - 2011.09Read More
Field Support Engineer
Creative Gateway Incorporated
2008.09 - 2010.02Read More
Emilio Aguinaldo College
Bachelor from Computer Engineering
Read More