Danasia Stevens
Stockbridge,GA
Summary
Customer Service Representative with 7+ years of experience improving client satisfaction and driving repeat business through clear technical guidance and proactive follow-up. Resolves complex hardware and account issues while maintaining accurate reports and confidential payment handling. Aims to join a collaborative team to expand customer retention and service quality.
Overview
8
8
years of professional experience
Work History
Technical Sales & Support Representative
Conduent
07.2023 - Current
- Established the technical needs of the customer and suggested appropriate products.
- Explained complex technical information to customers in a way that is easily understandable.
- Followed up with customers and resolved any issues that may arise.
- Kept customers informed about new technological products.
- Compiled proposals and reports related to technical products.
- Ensured that sales targets were consistently met.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Resolved customer service inquiries by providing guidance and support. by providing guidance or escalating for advanced support.
- Served as the first point of contact for incoming technical service calls and emails.
Customer Sales & Support Specialist
AT&T Wireless
07.2021 - 01.2023
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email, and over the phone to maximize customer service.
- Adhered to company initiatives and achieved established goals.
- Developed key customer relationships to increase sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Answered inbound calls and emails to facilitate customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Created and processed orders in a timely manner, processed requests for rush orders, and reviewed pending orders and customer requests to ensure customer satisfaction.
- Managed customer accounts, followed up with customers for administrative purposes, and provided troubleshooting assistance for orders, account statuses, and other problems.
- Performed data entry tasks for sales figures, metrics, and other relevant information while maintaining an organized and accessible filing system.
Customer Service Representative
Walmart
01.2019 - 01.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Maintained a positive, empathetic, and professional attitude toward customers at all times.
- Responded promptly to customer inquiries.
- Communicated with customers through various channels.
- Acknowledged and resolved customer complaints.
- Knew products inside and out to answer questions accurately.
- Kept records of customer interactions, transactions, comments, and complaints.
Education
Diploma -
Eisenhower High School
Prairie View a & M University
Skills
- Customize
- Technical support
- Product knowledge
- Issue resolution
- Sales reporting
- Customer relationship management
- Problem solving
- Call center experience
- Live chat support
- Email support
- Microsoft office
- Work Planning and Prioritization
- Problem-solving
- Records management
Timeline
Technical Sales & Support Representative
Conduent
07.2023 - Current
Customer Sales & Support Specialist
AT&T Wireless
07.2021 - 01.2023
Customer Service Representative
Walmart
01.2019 - 01.2021
Diploma -
Eisenhower High School
Prairie View a & M University