Neil Moturi
Lutherville- Timonium,MD
Summary
Detail-oriented IT professional with 5+ years of experience supporting enterprise users, troubleshooting systems, managing user accounts, and maintaining IT infrastructure. Skilled in Active Directory, Microsoft 365, AWS Workspace, KACE, SAP, and Service Desk operation. Strong background in onboarding/offboarding, user management, technical support, and customer service. Experienced in database management, cybersecurity principles, and system administration support in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Service Desk Technician
Tessco Technologies Inc
Hunt Valley, MD
12.2021 - 06.2026
- · Provided technical support to users by resolving hardware, software, VPN, and access-related issues while maintaining strong customer service and timely communication. Managed user accounts, permissions, onboarding, and offboarding through Active Directory and Microsoft 365 Admin Center. Completed day-to-day administrative tasks within business applications, including AWS WorkSpaces, KACE, SAP, FortiClient, DUO, Microsoft Authenticator, and OES environments. Responded to service tickets through Freshservice, supported remote users, and documented technical issues and resolutions.
- · Supported day-to-day warehouse operations by managing asset inventory and performing routine maintenance on more than 60 warehouse machines to minimize downtime and reduce emergency repairs. Performed troubleshooting and maintenance on Zebra and laser printers, including roller and printhead replacements, firmware updates, and driver installations. Collaborated with the network team on IDF closet maintenance and patch panel-to-switch cable patching to ensure reliable network connectivity.
- · Led windows migration initiative, successfully upgrading systems from Windows 7 to Windows 10 and Windows 10 to Windows 11 using KACE Systems Management Appliance (Win 7 to 10) and Microsoft Intune (Win10.) I was responsible for managing the imaging, configuration, deployment, and post-migration support for over 30 desktops and workstations. This tremendously improved our workstation performance, security, and efficiency.
- · Was responsible for live event support and conference room maintenance. Configured and installed more than 20 Yealink MeetingBar A10 and Yealink MeetingBar A40 systems across multiple conference rooms with Microsoft Teams integration.
IT Technical Support Intern
Mpanzi Inc
Timonium, MD
07.2020 - 05.2021
- Designed and maintained MySQL databases that improved on data management efficiency and security.
- Assisted with administrative and technical projects supporting organizational operations.
- Performed data entry, validation, troubleshooting, and reporting tasks.
Wireless Sales Consultant
Capital Marketing Strategies Inc
Fairfax
09.2019 - 02.2020
- Assisted customers with wireless product and technical service questions.
- Conducted daily training sessions and coordinated team campaign meetings.
- Delivered strong customer service in a fast-paced sales environment.
Education
Bachelor of Science - Data Science
Marymount University
Arlington, VA05-2021
No Degree - IT Training
NPower NonProfit
Baltimore, MD12-2021
Skills
- Ticket management
- Operating systems (Windows & Mac)
- Hardware support
- MS Office Suite (Word, Excel, PowerPoint, Publisher, OneNote, Outlook, Access)
- User Access Management
- Endpoint Support
- Cyber Security Principles
2025 Making A Difference Award (Tessco Technologies)
Recognized for contributions to the successful relocation of the corporate office from one building to another. Responsibilities included AV setup and configuration, including conference room installation and support.
Timeline
Service Desk Technician
Tessco Technologies Inc
12.2021 - 06.2026
IT Technical Support Intern
Mpanzi Inc
07.2020 - 05.2021
Wireless Sales Consultant
Capital Marketing Strategies Inc
09.2019 - 02.2020
Bachelor of Science - Data Science
Marymount University
No Degree - IT Training
NPower NonProfit