Summary
Work History
Education
Skills
Timeline
Generic

Neil Smith

Summerville,SC

Summary

Dynamic leader with a proven track record at Waffle House, adept in operations management and staff development. Excelled in enhancing staff retention by over 20% through effective behavioral management and quality control. Skilled in regulatory compliance and safety enforcement, fostering a culture of excellence and safety.

Work History

Unit Manager

Waffle House
  • Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
  • Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
  • Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
  • Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
  • Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
  • Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
  • Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.

Property Manager

Valet Living
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Principal Officer

JfAppleby, Inc

Education

BA,Chemistry. Minor German Language - Chemistry

Hiram College
Hiram, OH
05.1983

Skills

  • Expense management
  • Behavioral management
  • Lean management
  • Operations management
  • Quality control
  • Staff training
  • Safety enforcement
  • Staff scheduling
  • Staff development
  • Policy implementation
  • Payroll
  • Supply management
  • Assignment delegation
  • Regulatory compliance
  • Employee engagement

Timeline

Unit Manager

Waffle House

Property Manager

Valet Living

Principal Officer

JfAppleby, Inc

BA,Chemistry. Minor German Language - Chemistry

Hiram College
Neil Smith