Neil Sutherland
Naples,FL
Summary
Dynamic entrepreneur with a proven track record at Quarry Motors and Quarry Motor Spares USA LLC, excelling in customer relations and inventory management. Leveraged attention to detail and determination to exceed customer expectations, significantly enhancing company reputation and revenue through strategic business development and innovative solutions. Expert in fostering strong customer and team relationships, driving results and operational excellence.
Overview
35
35
years of professional experience
Work History
Business Owner
Quarry Motor Spares USA LLC
Naples Florida
01.2009 - Current
- Established and set up mirror image of my British company in the USA . Which is an independent BMW specialist focusing on service, repair”s part”s and car sales using strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated Car purchase prices and explained sales, warranty, and optional products.
- Completed registration paperwork and sales documentation.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Partner.
Quarry Motors
Sheffield England
01.1990 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Increased customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
- Maintained a safe and clean work environment, adhering to industry safety standards and regulations.
- Demonstrated exceptional attention to detail when performing vehicle inspections, ensuring thorough documentation of findings for effective communication with customers on recommended repairs or maintenance services.
- Enhanced team productivity by mentoring junior mechanics on advanced repair techniques.
- Improved overall team performance with ongoing training in new automotive systems and diagnostic tools.
- Developed strong customer relationships through clear communication of repair recommendations and cost estimates.
- Streamlined repair processes by implementing efficient organization and workflow improvements.
Education
High School Diploma -
Chaucer School
Sheffield England06.1984
Skills
- Auto Mechanic
- Customer Relations and service
- Attention to Detail
- Driven and Determined
- Auto vehicle and parts Stock management and control
- Holder of a Florida motor vehicle dealer license
Timeline
Business Owner
Quarry Motor Spares USA LLC
01.2009 - Current
Partner.
Quarry Motors
01.1990 - Current
High School Diploma -
Chaucer School