Neil Wayne
Process Controls Project Manager
Dallas,TX
Summary
Organized and dependable; successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Network Operations Technician
Global IP Networks
09.2023 - Current
- Troubleshot hardware and software to determine and rectify network problems.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Supported users both local and by phone with problem resolution and education.
- Ran cabling and installed data drops for new node installations.
Sales Associate
Best Buy
10.2013 - Current
- Obtained and maintained in-depth knowledge and understanding of consumer productivity and entertainment technologies.
- Built detailed knowledge of products in order to match customers with correct solutions, devices, accessories, or services to best meet their needs.
- Engaged with customers to build rapport and loyalty; solved customer challenges with professional handling of merchandise returns; maintained calm and professional attitude during high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites; kept up to date knowledge of current inventory.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Prepared merchandise displays to create excellent shopping experience; stayed informed on current promotional offerings.
Process Controls Specialist and Project Manager
Texas Instruments
02.2019 - 09.2023
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Met over 80 project deadlines without sacrificing build quality or workplace safety.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Coached newly hired employees and interns while observing progress and delegating tasks.
- Prepared scope of work documentation for use in project planning
- Listened and responded to customer requests and forwarded necessary information to superiors.
Security Specialist
Iidon Security Associates/Allied Universal
09.2015 - 09.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Gathered information, identified and implemented resolution, planned follow-up solutions to issues and hazards.
- Maintained confidentiality of classified and sensitive materials for 12 different companies.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Responded independently and collaboratively to resolve emergency issues to protect lives and property.
- Organized and directed building-wide fire drills and evacuations.
Education
Bachelor of Science - Computer Information Systems
Texas A&M
Commerce, TX 05.2017 - 05.2020
Associate of Science - Criminal Justice
Eastfield College
Mesquite, TX 05.2013 - 05.2017
Skills
Advanced Problem Solving
undefinedTimeline
Network Operations Technician
Global IP Networks
09.2023 - Current
Process Controls Specialist and Project Manager
Texas Instruments
02.2019 - 09.2023
Bachelor of Science - Computer Information Systems
Texas A&M
05.2017 - 05.2020
Security Specialist
Iidon Security Associates/Allied Universal
09.2015 - 09.2018
Sales Associate
Best Buy
10.2013 - Current
Associate of Science - Criminal Justice
Eastfield College
05.2013 - 05.2017
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