Neila Fee
Denver,CO
Summary
Customer-focused professional with experience in customer service, office support, and team operations. Known for clear communication, quick problem-solving, and dependable support that improves customer satisfaction and daily workflow.
Overview
3
3
years of professional experience
Work History
Lead Barista
Denver Botanic Gardens
Denver, Colorado
05.2025 - Current
- - Increased customer satisfaction by resolving issues with knowledgeable, friendly service.
- - Identified customer needs and provided tailored support to enhance experience.
- - Initiated conversations with customers to build rapport and foster engagement.
- - Collaborated with team to streamline processes and enhance productivity.
Administrative Assistant
High Point Home Care
Denver, Colorado
04.2024 - 01.2025
- Managed client schedules and caregiver assignments for home care visits.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Answered phone calls and routed messages to office staff and caregivers.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed mail, faxes, and scanned documents for recordkeeping.
Education
High School Diploma -
Cherry Creek High School
Greenwood Village, CO05-2024
Marketing - Digital Marketing And Sports Journalism
Metropolitan State University of Denver
Denver, CO10-2026
Skills
- Administrative support
- Office coordination
- Verbal communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
Timeline
Lead Barista
Denver Botanic Gardens
05.2025 - Current
Administrative Assistant
High Point Home Care
04.2024 - 01.2025
High School Diploma -
Cherry Creek High School
Marketing - Digital Marketing And Sports Journalism
Metropolitan State University of Denver