Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Underwood

Winnsboro,TX

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Offers good organizational and communication skills and knowledgeable in multiple computer applications, as well as new technology.

Overview

5
5
years of professional experience

Work History

Barista/Shift Lead Manager

Dutch Bros Coffee
11.2023 - Current
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.

Server/ Waitress

Corner Grub House
08.2021 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Lifeguard/Private Swim Instructor

Winnsboro City Pool
04.2019 - 08.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Demonstrated rescue techniques and provided first aid in emergency situations.

Server/ Waitress

Hope Mexican Grill & Cafe
03.2019 - 06.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Crew Shift

Pizza Inn
04.2019 - 05.2021
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Distributed necessary tasks and duties during each shift.
  • Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
  • Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
  • Increased crew morale by fostering a positive work atmosphere, recognizing achievements, and providing constructive feedback.
  • Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.

Education

Bachelor of Science - Biological And Physical Sciences

Texas A&M University - Commerce
Commerce, TX
12.2025

Skills

  • Cash handling proficiency
  • Cleanliness standards
  • Shift Scheduling
  • File Maintenance
  • Clerical Support
  • Team Player
  • Communication Management
  • Administrative Skills
  • Administrative Support
  • High social awareness
  • Microsoft Office and Docusign
  • Scheduling
  • Computer Literacy
  • Word Processing

Timeline

Barista/Shift Lead Manager

Dutch Bros Coffee
11.2023 - Current

Server/ Waitress

Corner Grub House
08.2021 - 09.2023

Lifeguard/Private Swim Instructor

Winnsboro City Pool
04.2019 - 08.2021

Crew Shift

Pizza Inn
04.2019 - 05.2021

Server/ Waitress

Hope Mexican Grill & Cafe
03.2019 - 06.2021

Bachelor of Science - Biological And Physical Sciences

Texas A&M University - Commerce

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Sarah Underwood