Neil Brian Mapanao
San Jose,CA
Summary
To utilize and develop new and learned skills to contribute to a company that provides equal opportunities. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Personal Lines Insurance Agent
Acceptance Insurance
San Jose, CA
10.2024 - Current
- Sold nonstandard auto insurance to new and existing customers, achieving or exceeding sales production goals
- Solicited new business and maintained strong client relationships to expand the customer base and meet production targets
- Accurately managed financial transactions, including processing payments and ensuring timely bank deposits with documented records
- Built and leveraged client relationships to provide tailored insurance solutions that best fit customer needs
- Educated and advised customers on insurance products, enhancing their understanding and confidence in their coverage choices
BMW Service RPR Internal Coordinator
BMW of Mountain View
Mountain View, CA
03.2024 - 07.2024
- Managed, wrote, and tracked all Reconditioning, PDI, and Inventory Recalls
- Participated in service and sales team meetings to provide updates on prior day performance
- Identified all store inventory with open recalls, scheduling and completing repairs when parts became available
- Managed all Reconditioning within the After-Sales Compass RPR system, utilizing all functions to maintain vehicle status
- Adhered to all company policies, procedures, and safety standards
BMW Service Technician
BMW of Mountain View
Mountain View, CA
11.2022 - 03.2024
- Diagnosed, maintained, and repaired vehicle systems including engine, transmission, suspension, brakes, steering, electrical, and air conditioning
- Utilized system diagnostics and testing to accurately assess and diagnose problems
- Performed timely, thorough, and high-quality repairs
- Used diagnostic equipment and special service tools to test vehicle components
- Repaired vehicles under warranty to manufacturer specifications
- Communicated repair estimates and additional services clearly to the service advisor
- Conducted test drives to ensure repair quality
BMW Product Specialist
BMW of Mountain View
Mountain View, CA
02.2020 - 11.2022
- Developed expertise in product knowledge of BMW vehicles and evolving technology
- Assisted clients through the purchasing process, educating them on vehicle models, trims, and features
- Demonstrated vehicle features through test drives while identifying customer wants and needs
- Maintained BMW certification through continuous required training
- Followed up daily on all sales leads through the dealership's CRM system
BMW Sales Porter
BMW of Mountain View
Mountain View, CA
07.2018 - 02.2020
- Managed vehicle flow in service stalls, service lane, service drive, and parking lot
- Collaborated with the service advisor to track key tasks, clean cars, drive vehicles, and follow display standards
- Ensured customer vehicles were ready for return after service repairs
- Cleaned parking lot and service stalls as needed
- Provided exceptional customer service with a positive attitude
Education
Certificate of Achievement - Automotive General Service Technician
De Anza College
Cupertino, CA12.2020
High School Diploma -
Adrian Wilcox High School
Santa Clara, CA06.2017
Skills
- Effective Communication
- Strategic Problem Resolution
- Strategic Decision Making
- Detail-Oriented Approach
- Continuous Improvement Mindset
- Cold calling
Certification
- BMW Certified Product Specialist, 08/01/21
- BMW M Certification, 08/01/21
- Department Of Insurance Personal Lines License, 09/01/24
Timeline
Personal Lines Insurance Agent
Acceptance Insurance
10.2024 - Current
BMW Service RPR Internal Coordinator
BMW of Mountain View
03.2024 - 07.2024
BMW Service Technician
BMW of Mountain View
11.2022 - 03.2024
BMW Product Specialist
BMW of Mountain View
02.2020 - 11.2022
BMW Sales Porter
BMW of Mountain View
07.2018 - 02.2020
Certificate of Achievement - Automotive General Service Technician
De Anza College
High School Diploma -
Adrian Wilcox High School
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