Neili Viamontes
Hollywood,FL
Summary
Adept at elevating guest experiences, I leveraged my housekeeping expertise and customer service skills at Beachside Village Resort to significantly enhance guest satisfaction. By implementing innovative cleaning strategies and fostering teamwork, I played a key role in improving efficiency and maintaining high-quality standards, contributing to a notable increase in positive guest feedback.
Overview
3
3
years of professional experience
Work History
Housekeeper
Beachside Billage Resort
Fort Lauderdale, FL
02.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Especialista En Relaciones Públicas
Cadena Hotelera Islazul Camagüey
Camagüey,Cuba
01.2023 - 09.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Especialista De Calidad
Cadena Hotelera Islazul Camagüey
Camagüey,Cuba
01.2022 - 12.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Improved team collaboration by initiating regular strategy meetings.
- Restructured customer service process, ensuring quicker response times.
Education
Licenciada En Turismo -
Universidad Ignacio Agramonte Loynaz
Camagüey,Cuba 12.2021
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Bathroom cleaning
- Mopping and sweeping
Timeline
Housekeeper
Beachside Billage Resort
02.2024 - Current
Especialista En Relaciones Públicas
Cadena Hotelera Islazul Camagüey
01.2023 - 09.2023
Especialista De Calidad
Cadena Hotelera Islazul Camagüey
01.2022 - 12.2022
Licenciada En Turismo -
Universidad Ignacio Agramonte Loynaz