Summary
Overview
Work History
Skills
Timeline
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Neill Santos

Las Vegas,NV

Summary

Sales Manager with extensive experience at Encore Global, specializing in service-driven sales and client relations. Proven ability to manage budgets and execute projects, resulting in successful contract negotiations that enhance revenue and customer satisfaction. Skilled in relationship building and key account management to foster business growth.

Overview

12
12
years of professional experience

Work History

Sales Manager

Encore Global at The Venetian
Las Vegas, NV
02.2023 - 06.2025
  • Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
  • Managed a portfolio of high-profile accounts, including Oracle, Fiserv, and Zendesk, to ensure retention.
  • Negotiated contracts with clients to optimize revenue potential across multiple accounts.
  • Developed strategies to increase revenue from existing accounts, driving business growth.
  • Provided technical support for customers, addressing inquiries about product features and capabilities.
  • Maintained accurate records of all customer interactions within the CRM system.
  • Participated in vendor negotiations regarding product purchases and contracts to secure favorable terms.
  • Simultaneously managed multiple accounts while consistently meeting deadlines.

Administrative Assistant

Word Of Life Christian Center
Las Vegas, NV
03.2013 - 02.2023
  • Greeted visitors and callers, addressing inquiries and directing them to appropriate staff.
  • Managed setup and dismantling of AV equipment to optimize workflow efficiency.
  • Collaborated with clients to define artistic project goals and visions.
  • Constructed and operated AV systems for special broadcasts, ensuring seamless execution.
  • Consulted with technical crews on logistics.
  • Met with producers and directors to establish clear objectives for show production.
  • Provided planning, programming, and budget insights to key stakeholders, driving project success.

Skills

  • Team collaboration
  • Budget management
  • Project management
  • Event production
  • Hospitality management
  • Audio-visual production
  • Client relations
  • Service-driven sales
  • CRM software
  • Relationship building
  • Vendor relationship management

Timeline

Sales Manager

Encore Global at The Venetian
02.2023 - 06.2025

Administrative Assistant

Word Of Life Christian Center
03.2013 - 02.2023

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Neill Santos