Neiman Williams

• Provided technical support for staff, including troubleshooting hardware and software issues.
• Assisted in resolving network connectivity problems and setting up workstations.
• Educated users on best practices and basic troubleshooting steps.
• Answered and directed telephone calls to designated departments.
• IT ticketing system supports 25 to 50 calls per day.

Tutoring Skills

• Subject Expertise: Math and Science
• Tutoring Platforms: Zoom, Google Meet, Microsoft Teams
• Teaching Skills: Individualize lesson plans, assess student needs, and explain complex concepts clearly.
• Communication Skills: Patience, active listening, adaptability to various learning styles.
• Provide feedback on assignments and help students develop study strategies for long-term success.
• Students achieve an increase in test results between the progress report and the final report card, demonstrating an average increase of 25%.

• Handle customer inquiries and resolve technical issues while providing a high level of service.
• Provide excellent customer service in fast-paced environments, assisting with orders, answering inquiries, and resolving customer complaints.
• Handle cash register transactions, including cash, credit card payments, and order fulfillment.
• Manage inventory and restock bakery displays; ensuring cleanliness and organization.
• Create and manage Social Media Platforms for views: Facebook, and Instagram.
• Troubleshoot POS system and set up printers.