Neisha Arce
Killeen
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
13
13
years of professional experience
Work History
Account Manager/Customer Support Specialist
GC Services
Killeen
05.2021 - 02.2025
- Managed client accounts to ensure satisfaction and retention.
- Coordinated communication between clients and internal teams.
- Developed customized solutions to meet client needs.
- De-escalated customer interactions by providing alternative solutions to issues.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Instructor/Retail Sales Associate
The Dance Corner/Studio 203 Dance Centre
Killeen
09.2011 - 03.2020
- Designed engaging dance curricula for diverse age groups and skill levels.
- Instructed students in various dance styles, promoting technique and creativity.
- Organized and led group classes, ensuring a positive learning environment.
- Implemented instructional materials and curriculum to meet specific program needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed transactions using a point-of-sale system.
Education
Associate of Arts - Cosmetology
07-2002
Skills
- Client relationship management
- Customer service
- Project management
- Account retention strategies
- Time management
- Client relationship building
- Sales techniques
- Goal oriented
Work Type
Full TimePart TimeWork Location
On-SiteTimeline
Account Manager/Customer Support Specialist - GC Services
05.2021 - 02.2025
Instructor/Retail Sales Associate - The Dance Corner/Studio 203 Dance Centre
09.2011 - 03.2020
Central Texas College - Associate of Arts, Cosmetology
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