Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
GeneralManager

Neja Jordan

Las Vegas,NV

Summary

Dedicated Sales Associate offering 4 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices,Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Walmart Associate

Walmart
Las Vegas, NEVADA
11.2021 - 04.2022
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Provided quotes to customers for purchase of products.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.

BeamTeam

General Labor
Las Vegas, United States
08.2021 - 11.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.

Amazon

Warehouse associate
Las Vegas, NV
05.2019 - 07.2022
  • Handled merchandise in accordance with product handling standards.
  • Notified customers of delays, decreasing calls to support.
  • Answered customer questions regarding shipments.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Bent, lifted, opened, and moved products weighing up to 30 pounds.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Sanitized frequented areas and equipment using approved supplies.

Walmart

Custom Services
Las Vegas, NV
04.2018 - 05.2019
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Assisted teammate with sales-processing tasks to meet daily sales goals.
  • Identified needs of customers promptly and efficiently.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Helped customers by answering questions and locating merchandise.
  • Completed all assigned training to stay updated on important policies and procedures.

Childcare Assistant

Keys kids
Las Vegas, NV
06.2018 - 12.2018
  • Helped prepare meals, snacks, and refreshments for children, accounting for individual dietary needs and restrictions.
  • Delivered direct, supervised care to groups of children between infants and Teens .
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.

Jays Cleaning Services

Office Cleaning
Las Vegas, NV
12.2017 - 09.2018
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Dusted ledges, countertops, files, office equipment, desks and walls.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.

Child Caretaker

Tinker Town Learn & Play Center
Las Vegas, NV
12.2017 - 04.2018
  • Made nutritious snacks and meals for children.
  • Instructed children in health and personal habits, including eating, resting and toilet habits.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Recorded information about behavior, food service and medication dispensing.
  • Maintained organized and clean classroom and work areas.
  • Kept children safe and secure at all times.
  • Enforced rules to teach manners and maintain safe environment.
  • Secured indoor and outdoor premises to protect children under care.
  • Sanitized frequented areas and equipment using approved supplies.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.

Goodwill

Custom Service Sales
Las Vegas, NV
08.2016 - 10.2017
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

Education

Legacy High School
North Las Vegas, NV

Northwest Career College
Las Vegas, NV

High School Diploma -

Beacon Academy Of Nevada
Las Vegas, NV
01.2016

Skills

  • Sales
  • Product and Service Sales
  • Excellent Communication Skills
  • Cash Handling Accuracy
  • Cleaning
  • Multitasking
  • Microsoft Word
  • Microsoft Office
  • Child Care
  • Teamwork
  • Flexible & Adaptable
  • Good listening skills
  • Teambuilding
  • Multitasking abilities
  • Self-motivated professional

Accomplishments

  • Recognized as a Leader for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.

Certification

  • Salesforce
  • Licensed Child care - 2016

Timeline

Walmart Associate

Walmart
11.2021 - 04.2022

BeamTeam

General Labor
08.2021 - 11.2022

Amazon

Warehouse associate
05.2019 - 07.2022

Childcare Assistant

Keys kids
06.2018 - 12.2018

Walmart

Custom Services
04.2018 - 05.2019

Jays Cleaning Services

Office Cleaning
12.2017 - 09.2018

Child Caretaker

Tinker Town Learn & Play Center
12.2017 - 04.2018

Goodwill

Custom Service Sales
08.2016 - 10.2017

Legacy High School

Northwest Career College

High School Diploma -

Beacon Academy Of Nevada

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Neja Jordan