Thomas Goodwin
LaFayette,GA
Summary
Conscientious associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
18
18
years of professional experience
Work History
Walmart Associate
Walmart
LaFayette, GA
02.2013 - Current
- Educated new hires on company policies and procedures by designing and developing training program.
- Maximized customer interactions by promptly identifying needs and wants.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Mentored and coached other team members to meet daily sales goals.
- Increased customer satisfaction significantly within department.
- Managed customer relations and customer service through daily communication and interaction.
- Gathered, organized and input information into digital database.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Team Lead
Publix Grocery
Hixson, TN
01.2010 - 01.2013
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Operated production machinery safely to reduce workplace accidents.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Coached team members in techniques necessary to complete job tasks.
CSM
BI-LO
Hisxon, TN
09.2005 - 12.2009
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Created customer support strategy to increase customer retention.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Service Desk Associate
Winn Dixie Supermarket
Hixson, TN
05.2003 - 07.2005
- Engaged in user support interactions via telephone, chat and email platforms.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Answered multi-line phone system and greeted callers enthusiastically.
Education
High School Diploma -
Soddy Daisy High School
Soddy Daisy, TN05.2005
Skills
- Stocking and replenishing
- Performance improvement
- Preparing reports
- Point of sale operation
- Computer competencies
- Supporting sales staff
- Sales expertise
- Customer service orientation
- Product and service sales
- New hire training
- Cash Handling
- Training and Development
- Excellent Communication
- Data Entry
Timeline
Walmart Associate
Walmart
02.2013 - Current
Team Lead
Publix Grocery
01.2010 - 01.2013
CSM
BI-LO
09.2005 - 12.2009
Service Desk Associate
Winn Dixie Supermarket
05.2003 - 07.2005
High School Diploma -
Soddy Daisy High School