Summary
Overview
Work History
Education
Skills
Timeline
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Nejla Kolenovic

Oakland Gardens,NY

Summary

Reliable Barista with a quick grasp of new concepts and skills, dedicated to creating satisfying customer experiences. Demonstrated history of delivering top-notch service and support, building strong client rapport through exceptional communication skills.

Overview

3
3
years of professional experience

Work History

Barista/Cashier

Elite Pastries
Bayside, NY
09.2021 - 08.2024
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Memorized official and off-menu coffee and tea preparations.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Restaurant Waiter

IHOP
Bayside, NY
02.2021 - 09.2021
  • Welcomed and assisted customers, offering menus and clarifying any doubts about menu options.
  • Provided guidance to guests in their selection of food and beverages.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Checked on guests during meals to ensure satisfaction with each course.

Education

High School Diploma -

Benjamin N Cardozo High School
Bayside, NY
06-2022

Skills

  • Ordering Procedures
  • Cash Management
  • Strong Written Communication
  • Accountability Management
  • Efficient Time Management
  • Collaborative Teamwork
  • Structured Task Management
  • Problem solving

Timeline

Barista/Cashier

Elite Pastries
09.2021 - 08.2024

Restaurant Waiter

IHOP
02.2021 - 09.2021

High School Diploma -

Benjamin N Cardozo High School
Nejla Kolenovic