Nejla Kolenovic
Oakland Gardens,NY
Summary
Reliable Barista with a quick grasp of new concepts and skills, dedicated to creating satisfying customer experiences. Demonstrated history of delivering top-notch service and support, building strong client rapport through exceptional communication skills.
Overview
3
3
years of professional experience
Work History
Barista/Cashier
Elite Pastries
Bayside, NY
09.2021 - 08.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Memorized official and off-menu coffee and tea preparations.
- Addressed and resolved customer concerns to maintain brand loyalty.
Restaurant Waiter
IHOP
Bayside, NY
02.2021 - 09.2021
- Welcomed and assisted customers, offering menus and clarifying any doubts about menu options.
- Provided guidance to guests in their selection of food and beverages.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Took accurate food and drink orders, using a POS ordering software system.
- Checked on guests during meals to ensure satisfaction with each course.
Education
High School Diploma -
Benjamin N Cardozo High School
Bayside, NY06-2022
Skills
- Ordering Procedures
- Cash Management
- Strong Written Communication
- Accountability Management
- Efficient Time Management
- Collaborative Teamwork
- Structured Task Management
- Problem solving
Timeline
Barista/Cashier
Elite Pastries
09.2021 - 08.2024
Restaurant Waiter
IHOP
02.2021 - 09.2021
High School Diploma -
Benjamin N Cardozo High School