Nekeisha Rankine Chaplin

Serve as an expert and central resource on systems and data pertaining to catalogue, scheduling and the academic calendar for divisional registrars and other administrators. Understand business problems presented and recommend creative solutions.

• Edits and publishes the annual university catalogue and academic calendar.
• Leads catalogue communication and workflow processes with departmental editors and divisional registrars.
• Supported implementation, and provided post production support of 25Live and CLSS scheduling software university-wide.
• Manages vendor relationships pertaining to catalogue and scheduling software.
• Monitored project timelines by tracking milestones, deliverables, tasks.

Coordinated the maintenance of the University Schedule of online and hybrid classes. Served as a liaison to all academic units, colleges and departments with a roster of online and hybrid classes.

• Researched and resolved course scheduling discrepancies between the student information system and other propagated systems.
• Supported data integrity in course scheduling across different systems such as Tableau, Salesforce, Canvas & PeopleSoft.
• Communicated with college and department administrators to ensure that their roster of online courses were accurately scheduled before each enrollment period began.
• Collaborated cross-functionally with internal units to solve problems and identify creative solutions for our external partners.
• Designed training materials and hosted training and workshop sessions for university administrators who schedule online and hybrid classes.

Oversaw the daily operations of the Registrar's office. Supervised a team of 8 associate and assistant registrars. Managed matriculation, registration, scheduling and graduation processes for approximately 2000 online students.

• Led the department through successful internal and external audits, including SACS accreditation visit.
• Redesigned department processes and timelines to streamline workflow and achieve operational efficiency.
• Managed student records and ensured accuracy of data.
• Collaborated with deans and campus administrators to interpret and apply federal, state, and institutional policies
• Generated reports on student performance, attendance, and other metrics.