Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nekeria Robinson

Sebring

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Overview

28
28
years of professional experience

Work History

Certified Nursing Assistant

AdventHealth
01.2024 - Current
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Certified Nursing Assistant

Florida Department Of Health
12.2022 - 12.2023
  • Customer service, assist director of nursing and nurses with flow of clinic
  • Take and record vital signs of each client, collect urine and blood samples
  • Answer phone lines and direct to correct department
  • Greet and answer clients at front desk and answer questions and try to resolve complaints or issues
  • Obtain medical histories, patient demographics and patients insurance and billing information
  • Administer needed vaccines to clients (infants, children, adolescents, and adults).

Certified Nursing Assistant

Promed Healthcare
11.2018 - 12.2023
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Patient Access Representative

Florida Hospital Heartland
03.2015 - 10.2018
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.

Inbound Customer Service Representative

Boats.Net
01.2009 - 10.2011
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Improved first-call resolution rates by efficiently managing customer issues and complaints.
  • Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
  • Reduced call wait times by quickly identifying customer needs and directing them to the appropriate department or resource.

Certified Nursing Assistant

Lake Placid Health And Rehab
11.2002 - 01.2006
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.

Cashier

McDonald's
03.2000 - 09.2002
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Collaborated with team members to provide exceptional customer service during peak hours.

Cashier

Family Dollar
12.1998 - 12.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

Winn Dixie Supermarket
03.1997 - 11.1997
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Lake Placid High School
Lake Placid, FL
06.1996

Skills

  • Patient Care
  • HIPAA Compliance
  • Reliable team player
  • Direct Patient Care

Timeline

Certified Nursing Assistant

AdventHealth
01.2024 - Current

Certified Nursing Assistant

Florida Department Of Health
12.2022 - 12.2023

Certified Nursing Assistant

Promed Healthcare
11.2018 - 12.2023

Patient Access Representative

Florida Hospital Heartland
03.2015 - 10.2018

Inbound Customer Service Representative

Boats.Net
01.2009 - 10.2011

Certified Nursing Assistant

Lake Placid Health And Rehab
11.2002 - 01.2006

Cashier

McDonald's
03.2000 - 09.2002

Cashier

Family Dollar
12.1998 - 12.1999

Cashier

Winn Dixie Supermarket
03.1997 - 11.1997

High School Diploma -

Lake Placid High School
Nekeria Robinson