Nekesh Baraili
Etna,OH
Summary
Dedicated and results-driven IT Technician with a strong passion for technology and a commitment to professional growth. Skilled in troubleshooting, system maintenance, and end-user support, with a
proactive approach to minimizing downtime and enhancing IT efficiency. Adept at managing hardware and software implementations,
training staff, and optimizing IT operations to support business objectives. Eager to take on new challenges and advance within the IT field.
Overview
8
8
years of professional experience
Work History
Desktop Engineer, L2
AECOM
Columbus, OH
07.2024 - Current
- Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization''s infrastructure.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Managed Active Directory accounts, including creating, modifying and managed local backups of critical data for end-users to prevent data loss.
- Conducted system imaging and cloning for new desktop setups and system upgrades.
- Diagnosed and resolved hardware issues such as defectivemotherboards, hard drives, and faulty RAM.
On-Site Technican
Khols
Pataskala, OH
09.2022 - 02.2023
- Managed multiple projects simultaneously while adhering to strict deadlines, resulting in successful completion of tasks.
- Streamlined deployment of new workstations by creating standardized images and automated installations.
- Served as a liaison between the IT department and end-users, effectively communicating complex technical concepts in understandable terms.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
IT Support Specialist
Huntington
Columbus, OH
05.2021 - 03.2022
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Provide first-line technical support for store employees, troubleshooting hardware, software, and network issues.
- Install, configure, and maintain store IT equipment, including POS systems, printers, and network devices.
- Developed active listening skills through major negotiation efforts, ensuring all stakeholder needs and concerns were addressed effectively.
- Created and maintained detailed documentation for IT procedures, configurations, and troubleshooting systems such as Clover.
- Maintained the store's network infrastructure, ensuring reliable connectivity for all store operations.
Student Intern
Dawson
Dublin, OH
08.2017 - 03.2018
- Filed forms, Reviewed resumes, Communication with clients, Developed technical skills.
- Assisted with day-to-day office operations, including filing, data entry, and managing correspondence to ensure smooth workflow.
- Responded to phone and email inquiries, providing accurate information and directing queries to the appropriate personnel.
- Monitored and ordered office supplies to ensure availability and cost-effectiveness.
Customer Service Representative
Kroger
Columbus, OH
08.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Informational Technology
Columbus State Community College
Columbus, OhioDiploma -
Watkins Memorial HS
Pataskala, OhioSkills
- Hardware & Peripherals: POS systems, printers, desktops, laptops, barcode scanners
- Software & Operating Systems: Windows, macOS, retail-specific applications
- Networking: LAN/WAN, Wi-Fi troubleshooting, TCP/IP, VPN setup
- IT Support: Ticketing systems (ServiceNow, Zendesk), remote troubleshooting
- Cybersecurity: Basic security protocols, system updates, and patch management
- System Maintenance: Software updates, hardware installations, and performance optimization Outlook, Teams, Excel, Word, Powerpoint, One Drive, Sharepoint
- Critical Thinking / Active Listening
- POS System
Languages
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Urdu
Professional Working
English
Native or Bilingual
Timeline
Desktop Engineer, L2
AECOM
07.2024 - Current
On-Site Technican
Khols
09.2022 - 02.2023
IT Support Specialist
Huntington
05.2021 - 03.2022
Customer Service Representative
Kroger
08.2017 - 02.2018
Student Intern
Dawson
08.2017 - 03.2018
Associate of Science - Informational Technology
Columbus State Community College
Diploma -
Watkins Memorial HS