Nekia Barfield
Summary
Customer-oriented professional with experience assisting customers in wheelchairs by transporting to designated locations. Ace at maintaining professional passenger relations and team communication. Safety-minded when navigating busy areas to avoid other individuals and objects.
Overview
11
11
years of professional experience
Work History
Wheelchair attendant
Direct airlines service
Fort Lauderdale
07.2015 - Current
Wheelchair attendant
Direct airlines service
Fort Lauderdale
07.2015 - Current
- Responded quickly to emergency situations involving disabled passengers or medical issues onboard the plane.
- Demonstrated safe operation of manual wheelchairs, electric carts, and other mobility aids.
- Assisted passengers with mobility challenges during boarding and deplaning processes.
- Organized seating arrangements according to passenger needs including those who required extra space due to disability or illness.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Operated wheelchair equipment to ensure safe transport of individuals in need.
- Coordinated with ground staff personnel for efficient delivery of services.
- Collaborated with flight crews to coordinate timely assistance for passengers.
- Maintained cleanliness and functionality of mobility aids and wheelchairs.
- Communicated effectively with passengers to understand their specific needs.
- Provided guidance to new staff on proper handling techniques for mobility devices.
- Monitored passenger flow at gates to ensure efficient service delivery.
- Adhered to safety protocols while assisting passengers throughout the airport environment.
- Communicated with gate agents to coordinate assistance boarding.
- Aided customers with TSA checkpoint screenings.
- Transported individuals requesting wheelchair service to and from desired locations.
- Greeted customers at airport entrance, providing information and assistance with services.
Skills
- Emergency response
- Mobility aid operation
- Inventory management
- Seating arrangement coordination
Timeline
Wheelchair attendant
Direct airlines service
07.2015 - Current
Wheelchair attendant
Direct airlines service
07.2015 - Current