Nekie Troka
Wauwatosa,WI
Summary
Dedicated Phlebotomist with comprehensive expertise in venipuncture techniques. Strives to cultivate a safe and comfortable environment for patients and provides consistent superior care with a personal touch. Displays dedication and determination in all endeavors with diligent attention to detail for optimal end results.
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
25
25
years of professional experience
Work History
Restaurant Hostess
Culver's Restaurant
Brookfield, Wisconsin
09.2024 - Current
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Upsold appetizers, drinks, desserts. when appropriate.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Adhered to all safety regulations set forth by the restaurant management team.
Manager
Appleton Avenue Auto Sales
Milwaukee, WI
01.2007 - 01.2018
- Recruit, hire, train, and oversee a team of automotive salespeople, Maintain a strong focus on satisfaction of all customers
- Coach salespeople on best practices for closing more vehicle deals and provide advice and guidance to improve sales performance
- Oversee all activities occurring in the vehicle showroom
- Set sales goals, track progress, and lead team to achieve and exceed those quotas
- Forecast sales for upcoming months and quarters and compile the necessary reports for dealership management to review
- Step in to answer customer questions and issues when required
- Coordinate and lead all regular sales meetings with the sales staff
Certified Nursing Assistant
Celestial Care Agency
Wauwatosa, WI
01.2005 - 01.2007
- Set up medical equipment and assist with some medical procedures
- Observe changes in a patient’s condition or behavior
- Feed, bathe and dress patients and answer help calls
- Take patient vital signs
- Serve meals, make beds and keep rooms clean
Medical Assistant
Milwaukee Health Services
Milwaukee, WI
01.2000 - 01.2005
- Verifies patient information by interviewing patient, recording medical history and confirming purpose of visit
- Prepares patients for examination by performing preliminary physical test; taking blood pressure, weight and temperature, reporting patient history summary
- Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
- Serves and protects the ophthalmology practice by adhering to professional standards, policies and procedures, federal, state, and local requirements
- Schedules surgeries by making arrangements with the surgical center; verifying times with patients; preparing charts, pre-admission and consent forms
Education
Registered Nursing -
Milwaukee Area Technical College
Milwaukee, Wi01.2018
Phlebotomy -
Milwaukee Area Technical College
Milwaukee, Wi01.2018
Skills
- Patient services
- Articulate Communicator
- Service Focused
- Team Building
- Nursing Background
- Team Leadership
- Assessment & Response
- Problem Solving
Professional Development
- Milwaukee Area Technical College, Registered Nursing, 700 W State St, Milwaukee, WI, 01/01/13, 12/31/18
- Milwaukee Area Technical College, Phlebotomy, 700 W State St, Milwaukee, WI, 01/01/13, 12/31/18
- Phlebotomy Clinicals, 01/22/18, 02/28/18
- Board Certification, 05/01/18
Timeline
Restaurant Hostess
Culver's Restaurant
09.2024 - Current
Manager
Appleton Avenue Auto Sales
01.2007 - 01.2018
Certified Nursing Assistant
Celestial Care Agency
01.2005 - 01.2007
Medical Assistant
Milwaukee Health Services
01.2000 - 01.2005
Registered Nursing -
Milwaukee Area Technical College
Phlebotomy -
Milwaukee Area Technical College