Nekisha Losongco
Las Vegas,Nevada
Summary
I was able to provide high level customer service to each person over the phone by engaging with them by active listening and effective interpersonal skills I managed to multitask while also answering a high volume calls consistently I made booking requests for customers to have their vehicle serviced with us while also ensuring that they have the proper warranty or coverage. I performed various roles like service agent, mechanic , parts agent, assistant manager, etc.
Proven leader in logistics and customer relations, adept in MS Office and team building, significantly improved supply chain efficiency at Hudson Group. Managed over 500+ daily shipments with precision, leveraging problem-solving skills to enhance operational workflow and employee performance. Demonstrates exceptional time management and multitasking abilities, ensuring optimal productivity and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SHIPPING CLERK/SUPERVISOR
PLI Card Marketing Solutions
North Las Vegas
03.2023 - 03.2024
- I was in charge of day-to-day shipping and receiving, overseeing an average of [500+] packages per day
- I worked with vendors to resolve damaged shipments and item shortages, ensuring that the company's interests and financial targets were protected
- I kept accurate records of material weights, bill amounts, and identified variances in (Microsoft, Excel, Word, etc)
- I was in charge of making sure the shipping department was running smoothly, where I kept track of the receiving dock and the shipments going out.
- I kept track of the shipping department employees' performance and how efficiently they are working.
- I verified correct address and packing slips, Invoices, customs documentation for all International shipments going to Japan, Turkey, Germany, etc.
WAREHOUSE ASSOCIATE
Hudson Group
Las Vegas, NV
08.2021 - 03.2023
- Sorted and organized merchandise in preparation for shipment
- Moved products and equipment to appropriate locations to maintain workspace cleanliness
- Inspected products for defects and damages and reported discarded items to supervisors
- Used scanners to document pertinent carton level information
- Operated forklifts and pallet jacks to transport shipments and equipment
- Utilized RF Scanner to track products in transit
- Performed physical inventory counts on regular basis.
BOOKING AGENT
Atkins Kroll
Tamuning
01.2017 - 04.2018
- I was able to provide high level customer service to each person over the phone by engaging with them by active listening and effective interpersonal skills
- I managed to multitask while also answering a high volume calls consistently
- I made booking requests for customers to have their vehicle serviced with us while also ensuring that they have the proper warranty or coverage
- I performed various roles like service agent, mechanic, parts agent, assistant manager, etc.
DENTAL ASSISTANT INTERN
Tumon Dental Office
Tumon, GUAM
06.2016 - 04.2018
- I welcomed and warmly greeted guests upon arrival to a friendly, positive environment
- I performed routine tasks such as cleaning exam chairs or counters
- I prepared treatment rooms with appropriate instruments and materials prior to patient visits
- I assisted with filing patient paperwork while maintaining patient confidentiality
- I assisted with managing inventory of supplies and restocked items as needed
- Communicated with other staff to ensure efficient patient flow through the office
- Answered phones to schedule appointments and provide general information.
Education
Kadena High School
Okinawa, JapanSkills
- MS Office
- Task Prioritization
- Time Management
- Problem Solving
- Team Building
- Computer-savvy
- Staff management
- Multitasking
- Inventory Monitoring and Management
- PLI Card Marketing Solutions
Certification
Certified Booking Agent
Timeline
SHIPPING CLERK/SUPERVISOR
PLI Card Marketing Solutions
03.2023 - 03.2024
WAREHOUSE ASSOCIATE
Hudson Group
08.2021 - 03.2023
BOOKING AGENT
Atkins Kroll
01.2017 - 04.2018
DENTAL ASSISTANT INTERN
Tumon Dental Office
06.2016 - 04.2018
Kadena High School
Certified Booking Agent
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