Nekki Sykes
Robinsonville,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/CDL Examiner
Mississippi Department Of Public Safety
03.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Scan correct documents in 360 to place customers on testing stations and issue credentials.
- Monitor and score customers based on test results.
- Correspond with Headquarters In Jackson MS to make sure Federal and State guidelines are being met.
- Correspond with various counties court system to make sure correct citations and reinstatement fees are in the system.
- Collect payments on all transactions.
- Perform pre-trip and road test in buses and tractor trailer for CDL Customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative/Loan Officer
Tunica Quick Cash
03.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Prepare New loans on new Customers and collect payments and reissue loans.
- Call delinquent customers on late payments.
- Attend court on nonpayment customers for garnishments
- File all work-up orders for the operating day.
- Cash payroll checks and balance Western Union and Operating account.
- Complete inventory every month on Operating account and Western Union.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Medical Office Professional
Desoto Family Counseling
04.2017 - 02.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Get Prior Authorizations for patients with various Insurances.
- Fax and File Doctors Orders.
- Calculate coinsurance and copayments.
- Collect payments daily.
- Collaborated with various departments to complete assigned tasks.
Customer Service Representative/Hotel Front Desk Receptionist
Hollywood Casino
08.2014 - 04.2017
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Associate of Science - Medical Office Professional
Concorde Career College Southaven, MS
Southaven, MS05.2014
Coding Specialist - Medical Coding
Delta Technical College
Horn Lake, MS04.2011
High School Diploma -
Clarksdale High School
Clarksdale, MS05.1993
Skills
- Microsoft Dynamics GP
- Active Listening
- Critical Thinking
- Typing Proficiency
- Call Center Operations
- Administrative Support
- 10-Key
- Prioritization
- Speaking
- Time Management
- Billing Adjustments and Refunds
- Filing
- Refund Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Customer Service Representative/CDL Examiner
Mississippi Department Of Public Safety
03.2020 - Current
Customer Service Representative/Loan Officer
Tunica Quick Cash
03.2020 - 03.2021
Medical Office Professional
Desoto Family Counseling
04.2017 - 02.2020
Customer Service Representative/Hotel Front Desk Receptionist
Hollywood Casino
08.2014 - 04.2017
Associate of Science - Medical Office Professional
Concorde Career College Southaven, MS
Coding Specialist - Medical Coding
Delta Technical College
High School Diploma -
Clarksdale High School
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