Robin Dorsey
Biloxi,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Driver License Examiner I
Mississippi Department of Public Safety
03.2024 - Current
- Greet customers and review documents, driver history & requirements or eligibility for requesting credentials
- Communicate with headquarters & other departments
- Display customer service skills, professionalism & patience
- Use NCIC database, perform decision making, perform fingerprinting and issue credentials
- Use fax, multi line phone system, communicate with IT, copy, print, email, windows, Microsoft, driver 360, ncic database
Dispatcher
Gulfport Police Department
02.2022 - 09.2023
- Answer multi line phones, CAD all calls, mapping system, answer 911 emergency vipers, fax, log, copy, decision making in a quick timely manner, problem solving, radio transmitter technology, multi tasking
Emergency Medical Dispatcher
AMERICAN MEDICAL RESPONSE/RURAL METRO
10.2020 - 05.2022
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Reduced risks and emergency response issues by observing public safety field units.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Dispatcher/Customer Service
Biloxi Police Department
08.2021 - 03.2022
Education
Computer Technology - Business & Criminal Justice
Mgccc
Gulfport, MSSkills
- Customer service
- Communication skills
- Time management
- Computer literacy
- Microsoft word
- Documentation review
Certification
- Ncic training
- Fema certified
- Cpr certified
- EMD certified
- Peace officer recognized
Timeline
Driver License Examiner I
Mississippi Department of Public Safety
03.2024 - Current
Dispatcher
Gulfport Police Department
02.2022 - 09.2023
Dispatcher/Customer Service
Biloxi Police Department
08.2021 - 03.2022
Emergency Medical Dispatcher
AMERICAN MEDICAL RESPONSE/RURAL METRO
10.2020 - 05.2022
Computer Technology - Business & Criminal Justice
Mgccc
- Ncic training
- Fema certified
- Cpr certified
- EMD certified
- Peace officer recognized
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