CHRISTOPHER PIERCE
Theodore,Alabama
Summary
Excellent computer skills and telephone etiquette. Great team player who thrives in fast-paced, competitive environments. Outgoing, upbeat demeanor and a track record of building rapport with clients. Motivated to keep customers happy and contribute to the company's success. Committed to exceeding sales targets and achieving company objectives. Dependable & Self Motivated. Excellent multi-tasker. Dependable and reliable. Effective communication. Customer service. Reading comprehension. Cheerful and energetic. Data entry. Cash handling accuracy. Detail-oriented. Organized. Strong communication skill. Microsoft Excel. Effective team player.
Overview
28
28
years of professional experience
Work History
Driver License Examiner I
Alabama Law Enforcement Agency
Mobile, AL
10.2024 - Current
- Ensured compliance with state regulations during vehicle operations.
- Evaluated driver performance and recommended improvements for enhanced efficiency.
- Followed all relevant traffic laws and safety regulations.
- Performed routine data entry or document management.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Updated operational records or licensing information using computer terminals.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Collected taxes and fees, submitted payments and issued receipts.
Customer Service Associate
Walgreens Pharmacy
Mobile, AL
10.2005 - 07.2024
- Followed all of the company's policies, procedures, and safety guidelines
- Issued receipts and processed refunds, credits, and exchanges to ensure customer satisfaction and smooth transactions
- Engaged with customers by greeting them, answering product or service questions, and asking probing questions to accurately determine needs
- Issued receipts, and processed refunds, credits, and exchanges
- Helped with price verifications, and made adjustments for discounts and special offers
- Facilitated fund transfers to Cash App and Chime
- Educated customers about Walgreens Credit Card benefits
- Guided customers through the Credit Card application process
- Ran Photo Lab and processed orders in a timely and accurate manner
- At end of shift counted cash drawer to make sure it was correct.
Customer Service Associate
JCPenny
Mobile, AL
10.2004 - 06.2005
- Interacted with customers to deliver exceptional service, enhancing customer satisfaction and loyalty.
- Processed customer transactions efficiently, ensuring compliance with established policies and procedures.
- Maintained up-to-date knowledge of products and services to effectively promote, upsell, and cross-sell.
- At the end of shift counted and balanced cash drawer
Valet Parking Attendant
Mobile Infirmary Hospital
Mobile, AL
08.1998 - 06.2004
- Guided vehicles into and through parking lot to correct spaces.
- Secured lots against unauthorized access by keeping gates functional and properly locked after hours.
- Logged vehicle license plate numbers during overnight shifts for added security measure against potential thefts.
Education
High School -
B C Rain High School
Mobile, AL06.1993
Skills
- Organizational Skills
- Microsoft Office
- Stock replenishment
- Multi-Line Phone Systems
- Product Merchandising
- Refunds and exchanges
- Excellent Communication
- POS System Operation
- Active Listening
- Attention to Detail
- Customer Service
- Positive Attitude
- Continuous Improvement
- Computer Literacy
- Effective Communication
- Telephone Etiquette
- Product Knowledge
- Decision Making
- Time management
- Punctual and reliable
Timeline
Driver License Examiner I
Alabama Law Enforcement Agency
10.2024 - Current
Customer Service Associate
Walgreens Pharmacy
10.2005 - 07.2024
Customer Service Associate
JCPenny
10.2004 - 06.2005
Valet Parking Attendant
Mobile Infirmary Hospital
08.1998 - 06.2004
High School -
B C Rain High School