Rishona Loncke-Ceres
Kissimmee,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Driver License Examiner
Tennessee Department of Safety and Homeland Security
08.2023 - 05.2024
- Compares customer’s personal information in the database, rates applicants' driving skills, calculates final scores, and informs applicants of pass or fail status.
Community Service Officer
Vanderbilt University Police Department
04.2022 - 09.2023
- Serves the community through proactive security assignments, assists in controlling or deescalating situations, and takes routine reports of non-criminal activities.
Home Health Aide
Right at Home
Clarksville, TN , USA
08.2021 - 05.2022
- Provided routine personal healthcare to individuals, recorded patient information, and maintained a safe and healthy patient environment.
Education
High School Diploma -
Educators Inc. Private Christian School
Rockledge, FL12-2021
Global Technology Inc
Georgetown, Guyana08-2006
Medical Assistance Course -
American Security Training -
Brooklyn, NYSkills
- Excellent interpersonal skills, demonstrated through interactions with a diverse range of customers and colleagues
- Proven ability to work effectively with others and consistently welcome and assist customers with a positive and friendly attitude
- Customer-Focused Professional
- Energetic, hardworking, and open to continuous learning while embracing constructive criticism
- Possess solid written and oral communication skills, along with a reputation for being honest, reliable, and productive
- Superior ability to achieve both immediate and long-term goals
- Enthusiastic, creative, and ready to take on increased responsibilities when needed
- Stress management techniques
- Organizational Skills
- Critical thinking abilities
- Researching skills
- Capable of efficiently managing multiple assignments simultaneously
Timeline
Driver License Examiner
Tennessee Department of Safety and Homeland Security
08.2023 - 05.2024
Community Service Officer
Vanderbilt University Police Department
04.2022 - 09.2023
Home Health Aide
Right at Home
08.2021 - 05.2022
High School Diploma -
Educators Inc. Private Christian School
Global Technology Inc
Medical Assistance Course -
American Security Training -
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