Neko Adorka
Austin,TX
Summary
Innovative, impactful and agile pharmacist with demonstrated success in leading pharmacy operations and pharmacy teams. Expert at building relationships with staff, patients, and healthcare professionals. Skilled at inspiring and engaging teams to deliver unprecedented service in a patient - focused dynamic environment via team building, alignment and commitment. Articulate and detail-oriented leader who sets a strong direction and is an example for staff. Trusted advisor who drives community/company - wide patient care initiatives. Applies a growth and proactive mindset to decision-making and is dedicated to exceeding expectations. Passionate about patient care/safety, colleague engagement/development and building a high performance team to deliver results.
Overview
8
8
years of professional experience
Work History
Pharmacy Manager
Walmart NHM
10.2020 - Current
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Improved patient satisfaction by providing personalized consultations and medication management services.
- Streamlined pharmacy operations for increased efficiency by implementing new inventory management systems.
- Improved patient outcomes by developing and implementing clinical pharmacy programs and protocols.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Pharmacy Manager
CVS Pharmacy
03.2017 - 03.2020
- Increased customer satisfaction by implementing efficient prescription processing and medication counseling.
- Improved patient satisfaction by providing personalized consultations and medication management services.
- Managed pharmacy inventory for optimal product availability and reduced waste.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Improved patient outcomes by developing and implementing clinical pharmacy programs and protocols.
Staff Pharmacist
CVS Pharmacy
08.2015 - 03.2017
- Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
- Streamlined pharmacy operations by implementing efficient inventory management systems and reducing medication errors.
- Optimized workflow processes for faster prescription filling, resulting in improved patient satisfaction levels.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Implemented best practices for safe medication storage and disposal, maintaining a compliant and organized pharmacy environment.
- Contributed to increased store sales by offering excellent customer service and product knowledge in the retail setting.
Education
Doctor of Pharmacy - Pharmacy
Texas Tech University Health Sciences Center
Lubbock, TX05.2015
Undeclared - Pre Pharmacy - Pre Pharmacy
University of Texas At Austin
Austin, TX05.2011
Bachelors of Commerce - Business Administration
National University of Lesotho
Roma, Lesotho05.2001
Skills
Budgeting and Forecasting
● Workflow Management
● Regulatory Compliance
● Coaching and Training
● Medication Therapy Management
● Performance Metrics
● Relationship Building
● Staff Development
● Quality Assurance
● Inventory Control
● Patient Advocacy
● Customer Service
● Team Leadership
● Loss Prevention
● Quality Control
● Risk Mitigation
Accomplishments
- Awards: Best Pharmacy Manager 2022 -23 MKT 528
- Achieved 5-star customer experience rating YTD (2023) at 4.97
- Achieved YOY (2023) adherence increase of 16%
- Achieved 107% of script growth at growth focused neighborhood market store 2023
- Served as CVS District #10 Immunization lead, led Walmart 3449 to number 1 market leader in immunizations 2021
- Recognized for exceeding Sales, Customer Experience, Regulatory Compliance, and Outstanding Performance.
- Selected for, and completed, Foundations for Leadership Development and became an emerging leader
- Led the acquisition of other pharmacies within the CVS system in the 2019/20 fiscal year
Timeline
Pharmacy Manager
Walmart NHM
10.2020 - Current
Pharmacy Manager
CVS Pharmacy
03.2017 - 03.2020
Staff Pharmacist
CVS Pharmacy
08.2015 - 03.2017
Doctor of Pharmacy - Pharmacy
Texas Tech University Health Sciences Center
Undeclared - Pre Pharmacy - Pre Pharmacy
University of Texas At Austin
Bachelors of Commerce - Business Administration
National University of Lesotho
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