Nekosea Trotter
Seattle,WA
Summary
Ability to work under pressure, prioritize and multitask to handle every need. Excellent quality care and interpersonal skills. Resolved customer inquiries and complaints with professionalism and empathy.
Ability to recognize and eliminate unsafe situations or conditions. Demonstrated experience in customer service roles with the ability to effectively engage diverse customer populations, answer inquiries, and resolve issues for a positive customer experience. Solid team player with outgoing, positive demeanor.
Overview
8
8
years of professional experience
Work History
Employment Consultant
Supported Solution
Seattle, WA
01.2026 - 06.2026
- Job Development: Identifying client skills and interests to find suitable employment.
- Client Support: Assisting with resumes, interview preparation, and practicing commuting to work.
- Community Networking: Marketing client skills to potential employers to create customized job opportunities.
- Ongoing Coaching: Providing on-site training and support to help clients retain their positions.
Spa Sales Associate
Hand And Stone Spa
Bellevue, WA
10.2024 - 10.2025
- Handled membership cancellations and payments
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Assisted in training entry-level staff
Relationship Banker
Bank of America
Seattle
05.2023 - 10.2024
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Managed 15- 40 transactions, including wire transfers, withdrawals, and financial reviews
- Use office productivity tools including CEW, SSA, Host Terminal
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Receptionist Administrator
Auburn Post Acute
Auburn
01.2023 - 02.2023
- Greeted incoming visitors and provided friendly, knowledgeable direction
- Completed bi-weekly payroll for 15-30 employees.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Security Specialist
Allied Universal
Seattle
01.2022 - 11.2022
- Greet clients working at the facility
- Report to supervisor keeping environment secure and efficient.
- Reporting throughout shifts logging all activity that takes place
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
Youth Advocate
City of Seattle
Seattle, WA
07.2018 - 08.2018
- Assisted with summer lunch program
- Lead art projects
- Lead small groups on camping and day trips
- Collaborated with a team of three youth advocate
Education
High School Diploma -
West Seattle High School
Seattle06-2020
Skills
- Relationship building
- Office administration
- Report preparation
- Scheduling proficiency
- Persistent
- Problem-solving
Timeline
Employment Consultant
Supported Solution
01.2026 - 06.2026
Spa Sales Associate
Hand And Stone Spa
10.2024 - 10.2025
Relationship Banker
Bank of America
05.2023 - 10.2024
Receptionist Administrator
Auburn Post Acute
01.2023 - 02.2023
Security Specialist
Allied Universal
01.2022 - 11.2022
Youth Advocate
City of Seattle
07.2018 - 08.2018
High School Diploma -
West Seattle High School