Summary
Overview
Work History
Education
Skills
Certification
Projects
Personal Information
Languages
Timeline
Generic

Nelba Alex

Kissimmee,FL

Summary

Highly motivated Talent Advisor seeking a project management role in talent enablement. Offering expertise in recruiting, onboarding, and developing lasting relationships with candidates. I am determined to contribute to a progressive company's success by leveraging my skills and experience in talent acquisition.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Talent Advisor

Uber
01.2021 - Current
  • Developed and implemented innovative strategies for sourcing and recruiting top talent
  • Reviewed and qualified external applications and referrals across multiple recruiting and sourcing roles
  • Screened and engaged inbound talent, establishing lasting relationships and ensuring a positive experience
  • Acted as a subject matter expert on Uber and the Talent Acquisition organization, effectively communicating with applicants
  • Partnered with Recruiting to understand unique roles, teams, and priorities
  • Guided candidates throughout the interviewing process efficiently
  • Project managed the referral pipeline, ensuring optimal candidate action and timely communication
  • Served as the inbound specialist, analyzing trends and proposing solutions to identified issues
  • Assisted in outbound sourcing efforts to bring in new talent
  • Track project progression in Asana.

Senior Operation Specialist

Uber
01.2019 - 01.2021
  • Provide high-quality front-facing customer support
  • Ensure issues are resolved using procedures or are escalated promptly
  • Facilitate driver sign-ups and communicate the value proposition of driving with Uber, which may include proactive outreach
  • Engage and support Drivers and Earners already on the platform in order to enable them to achieve greater success
  • Partner with management on improving/building support processes
  • Assist with local events and promotions
  • Troubleshoot and problem-solve through straight technical issues
  • Communicate effectively with various stakeholders when needed
  • Present to groups of drivers & earners
  • Act as an SME and, provide feedback on processes, policies, and help with edge cases, including in real-time, while monitoring floor
  • Resolve complex cases and escalations on the floor
  • Provide basic support projects which have an impact on greenlight KPIs and Expert engagement
  • Provide floor support projects which have an impact on Greenlight KPIs and Expert engagement
  • Provide floor support and help manage the daily operational running of the hub, hosting internal teams (e.g., Product)

Human Resource Manager

Armani Exchange
01.2015 - 01.2018
  • Developed and implemented programs to promote workplace safety
  • Conducted new employee orientation, onboarding, and training programs
  • Assisted in the recruitment and selection process for new hires
  • Represented the organization at job fairs, conferences, and other events
  • Managed employee compensation programs, including salary and bonus plans
  • Developed and maintained employee records and personnel files
  • Built a work environment with engaged, high-performing assistant store managers, delivering a top-notch customer experience
  • Managed recruiting, staffing logistics, compensation, benefits, and employee relations issues
  • Oversaw store controllable categories on the profit and loss statement
  • Achieved district sales and profitability goals
  • Recruited, hired, and retained top-tier talent
  • Actively participated in regional initiatives and effectively collaborated with other stores, districts, and regional teams
  • Maintained awareness of retail trends and competition, providing feedback to Store Managers and District leadership
  • Delivered outstanding customer service in a fast-paced work environment.

Human Resource Manager

Wet Seal
01.2011 - 01.2015

Assistant Manager

Annie Sez
01.2007 - 01.2011

Education

Bachelor in Business Administration -

Hudson County Community College

Skills

  • Talent Management
  • Contract Negotiation
  • Recruitment
  • Candidate Tracking
  • Human Resources Support
  • Conflict Resolution
  • Project Management
  • Candidate Searching
  • Database Maintenance
  • Benefits and Compensation
  • Decision-Making
  • Training and Mentoring

Certification

Six Sigma Black Belt

Projects

  • S-Ladder Process Map from Offer to Onboarding, Created an S-Ladder process map in collaboration with People Ops, IT, and Onboarding teams to identify their roles in the candidate experience from offer to onboarding.
  • S-Ladder iCims Process Map, Created an S-Ladder process map of the TA steps in iCIMS.
  • CST Knowledge Drop, Hosted a resume review workshop.
  • Usearch, Presented the benefits of Usearch to the TA Manager and collected feedback. Demonstrated the usage and benefits of Usearch to Global TA.
  • DTH, Presented the DTH process and the role of recruiters in a bi-weekly team meeting with Marcoiya. Reported to the DTH project team on how recruiters are utilizing the process. Provided feedback on the pros and cons of the DTH process implementation.
  • ICIMS Communications Update, Identified an opportunity to update communication in alignment with the current Uber culture. Made improvements, including adding missing communications for stale candidates or positions on hold. Revised the communication and shared it with leadership, receiving valuable feedback. Currently in the final stages of revamping the communication, planning to share it with Stacy and her team for final touches while seeking insights from talent attractions.

Personal Information

Work Permit: Authorized to work in the US for any employer.

Languages

Spanish
Native or Bilingual

Timeline

Talent Advisor

Uber
01.2021 - Current

Senior Operation Specialist

Uber
01.2019 - 01.2021

Human Resource Manager

Armani Exchange
01.2015 - 01.2018

Human Resource Manager

Wet Seal
01.2011 - 01.2015

Assistant Manager

Annie Sez
01.2007 - 01.2011

Bachelor in Business Administration -

Hudson County Community College
Nelba Alex