Nelcy Tapia
Midway City,CA
Summary
Compassionate caregiver with extensive experience at Forever Young Memory Care, skilled in elderly care and emotional support. Proven ability to enhance residents' quality of life through effective communication and problem-solving. Adept at managing medications and maintaining safety standards, ensuring optimal health and well-being for clients with dementia and Alzheimer’s.
Overview
9
9
years of professional experience
Work History
Caregiver
Forever Young Memory Care
Santa Ana, CA
09.2024 - Current
- Assisted residents with daily living activities to promote independence and well-being.
- Provided companionship and emotional support, enhancing residents' quality of life.
- Administered medications according to care plans, ensuring compliance and safety.
- Maintained cleanliness and organization of resident areas for optimal health standards.
- Monitored resident behaviors and reported changes to the nursing staff promptly.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- I work with patients who have dementia and Alzheimer’s
- Able to use hoyerlift
Receptionist
Nassiri Insurance Services
Fountain Valley, CA
05.2024 - 08.2024
- Managed front desk operations, greeting clients and directing inquiries to appropriate personnel.
- Maintained organized filing system for client documents, ensuring easy access and retrieval.
- Scheduled appointments and coordinated meetings for staff and clients efficiently.
- Assisted in processing insurance claims, verifying information for accuracy and completeness.
- Responded to customer inquiries via phone and email, providing timely information and support.
- Conducted regular inventory checks of office supplies, maintaining adequate stock levels for operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Shift Lead Manager
Tacobell
Westminster, CA
03.2017 - 09.2019
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Trained and mentored new team members on food safety and operational procedures.
- Managed inventory levels, placing orders to prevent stockouts and maintain efficiency.
- Implemented process improvements that enhanced workflow and reduced wait times.
- Coordinated shift schedules, optimizing staff coverage during peak hours for service excellence.
- Resolved customer complaints promptly, improving overall dining experience and loyalty.
- Collaborated with management on strategic initiatives to boost sales and promote menu items.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
Education
High School Diploma -
College And Career Preparatory Academy
Fountain Valley, CA07.2025
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Patient care
- Multitasking and organization
- Basic housekeeping
- Emotional support
- Housekeeping
- Compassionate care
- First aid and safety
- Dementia care
- Alzheimer's care
- Heavy lifting
- Client transportation
- Language fluency
Languages
Spanish
Professional Working
Timeline
Caregiver
Forever Young Memory Care
09.2024 - Current
Receptionist
Nassiri Insurance Services
05.2024 - 08.2024
Shift Lead Manager
Tacobell
03.2017 - 09.2019
High School Diploma -
College And Career Preparatory Academy