NELDA PENA

• Assist ophthalmologists with scribing, patient examinations, refractions and diagnostics such as Pentacam, OCT RNFL, OCT Anterior segment and OCT Macula.
• I also assist the doctor in office procedure lasers such as YAG PI, YAG CAP, ALTP, Focal, PRP, and Barrier Lasers.
• Set up doctor's intravitreal injections to facilitate timely patient interventions.

Managed daily office operations and maintained efficient workflow processes.

• Coordinated patient scheduling and ensured timely appointment management.
• Assisted the doctor in managing the office, making office payments, posting payments, depositing money and checks to the bank.
• I also worked the front desk by checking in and checking out patients.
• Look up insurance benefits and make sure they are eligible and go over copays with patients.
• Manage/run the floor and assist/or help technicians with patients.
• Assisted in working up patients when needed, performed diagnostic testing such as Visual Fields, OCT's, Fundus Photos/Optos Images.
• Helped the doctor fit patients in contact lenses and did contact lens trainings.
• Oversaw inventory management and procurement of medical supplies and equipment.

• Assisted in managing daily operations of the eye care clinic.
• Coordinated patient scheduling and appointment management systems.
• Supported staff training and onboarding for new team members.
• Oversaw inventory management for medical supplies and equipment.
• Facilitated communication between physicians, staff, and patients.

• Assisted in working up patients, as well as refracting and doing diagnostics such as OCT RNFL, OCT MAC, and Fundus Photos, Optic Nerve and Macula.
• Assisted the doctors in office procedures such as YAG CAP and YAG PI. Also assisted the doctor in Intravitreal injections, such as setting up the injection sterile field and assisting while he performs the injection.

• Assist in working up patients, as well as performing diagnostics such, OCT RNFL'S,/Macular, MP1'S, HVF'S, B-scans, Fundus Photos, Fluorescein Angiograms, and setup doctor's intravitreal injections.
• I also would set up doctor's lasers (FOCAL/PRP/BARRIER/SUTURELYS) and assist in scribing with doctors.

• Supported nurses by triaging patients, taking vitals, and conducting tests. Aided in completing lab work forms and organizing paperwork.

• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Helped customers find specific products, answered questions, and offered product advice.
• Managed inventory levels and restocked merchandise.
• Maintained visual merchandising standards to enhance store presentation.
• Assisted customers with product selection and styling advice.
• Answered incoming telephone calls to provide store, products and services information.
• Maintained cleanliness of store environment including floors, windows, displays.
• Restocked shelves as needed to ensure sufficient inventory levels.