Summary
Overview
Work History
Education
Skills
Timeline
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Nelfa Gamboa

Round Lake,IL

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

12
12
years of professional experience

Work History

Senior Sandwich Artist

SUBWAY®Restaurants
07.2014 - 08.2022
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
  • Monitored inventory and requisitioned low-stock items.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared salads, soups and sandwiches for customers.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Brewed coffee and tea and changed out drink station syrups.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Completed milkshakes and ice cream desserts for customers.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Observed customer purchases in line and differentiated between standard portions.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Greeted guests, promoted specials, and took orders.
  • Trusted to open and close the store depending on the shift
  • Only employee supplied with access to the safe
  • Trusted with money and bank deposits, and manage the store when owners are out of town
  • Help train new employees and work well with existing ones
  • Have learned communication skills and am expected by co-workers to handle tense situations

Cashier

Marathon Gas Station
07.2013 - 12.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Responsibilities Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
    Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Bag, box or gift-wrap packages
  • Handle merchandise returns and exchanges

Cashier

Garden Fresh Market
10.2010 - 05.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Science - Chemical Engineering

University of San Jose Recoletos
7VVX+H2R, Cebu City, 6000 Cebu, Philippines
03.1979

Skills

  • Menu Memorization
  • Organization and Time Management
  • Hospitality and Accommodation
  • Safe Food Handling
  • Ingredient and Food Preparation
  • Store Opening and Closing
  • Time Management
  • Kitchen Organization
  • Attention to Detail
  • Cash Drawer Reconciliation
  • Phone and Online Order Processing
  • Interpersonal Communications
  • Guest Satisfaction
  • Food-Grade Sanitizers
  • Superior Communication Skills
  • Inventory Counts
  • Stocking and Replenishing
  • Measurement Conversions
  • Quality Control
  • Product Upselling
  • Task Prioritization
  • Menu Planning
  • Managing Orders and Deliveries
  • Nutritional Education
  • Performance Improvement
  • Coordinating Reservations
  • Clean Countertops
  • Dependable and Cooperative
  • Customer Service
  • Cleaning and Organization
  • Payment Processing
  • Updating Seasonal Menu
  • Raw Materials Handling
  • Coffee Brewing
  • Coaching and Training
  • Adaptability and Flexibility
  • Custom Trim
  • Customer Needs Assessments
  • Customer Loyalty
  • Cash Handling
  • Effective Multitasking
  • Sandwich Artistry
  • Food Service Standards
  • Kitchen Safety Standards
  • Equipment Monitoring
  • Chopping Vegetables
  • Health and Safety Standards
  • Taking and Preparing Orders
  • Staff Training
  • Training and Motivation
  • Food and Beverage Service
  • Food Packaging and Labeling
  • Teamwork and Collaboration
  • Serve Customers
  • Food Handling
  • Meal Preparation
  • Cash Register Operation
  • Product Stocking and Rotation

Timeline

Senior Sandwich Artist

SUBWAY®Restaurants
07.2014 - 08.2022

Cashier

Marathon Gas Station
07.2013 - 12.2014

Cashier

Garden Fresh Market
10.2010 - 05.2013

Bachelor of Science - Chemical Engineering

University of San Jose Recoletos

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Nelfa Gamboa