Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelfa Perez

La Feria,TX

Summary

Dynamic professional with a proven track record. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.

Overview

10
10
years of professional experience

Work History

Community Connector

Molina Health of Texas
Irving, TX
07.2024 - Current
  • Worked collaboratively with other service providers such as Paramedic's to coordinate services for clients.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Maintained regular contact with clients to ensure they are receiving the necessary support services.
  • Developed and implemented community outreach strategies to increase awareness of local programs and services.
  • Facilitated weekly meetings with program participants to discuss progress, challenges, and goals.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.

Scheduling Coordinator

CorVel
Carmel, IN
03.2024 - 07.2024
  • Developed strategies for improving efficiency within the scheduling process.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Negotiated with vendors and service providers to schedule Physical and Occupational support services.

Member Service Representative

Molina Healthcare
Long Beach, CA
10.2023 - 03.2024
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Answered member questions about products and services.
  • Completed transactions for membership renewals and extensions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Office Manager

Little Lighthouse Children's Rehab
La Feria, Texas
01.2015 - 07.2022
  • Provided training to new hires on office policies and procedures.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Managed office inventory and placed new supply orders.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Maintained confidential records relating to personnel matters.
  • Maintained filing system for records, correspondence and other documents.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed files and records to obtain information and respond to requests.

Education

Certificate - Coding

US Carrer Institute
Colorado
12-2024

High School Diploma -

La Feria High School
La Feria, TX
06-1993

Skills

  • Member correspondence
  • Attention to detail
  • Dispute resolution
  • Organization and time management
  • Excellent communication
  • Problem resolution
  • Supervision and leadership
  • Healthcare
  • Call center experience
  • Community engagement
  • Recordkeeping skills
  • Data tracking

Languages

Spanish
Professional

Timeline

Community Connector

Molina Health of Texas
07.2024 - Current

Scheduling Coordinator

CorVel
03.2024 - 07.2024

Member Service Representative

Molina Healthcare
10.2023 - 03.2024

Office Manager

Little Lighthouse Children's Rehab
01.2015 - 07.2022

Certificate - Coding

US Carrer Institute

High School Diploma -

La Feria High School

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Nelfa Perez