Nelfy Torres
North Brunswick,NEW JERSEY
Summary
Flexible hard worker ready to learn and contribute to team success. Multi-talented Service Manager is successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 3 years of progressive experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx:Ground
East Brunswick, NJ
12.2023 - Current
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Maintenance Worker
Ricky Transport Corp
North Brunswick, NEW JERSEY
08.2022 - Current
- Performed preventative maintenance on equipment and machinery to ensure proper operation.
- Replaced worn out parts, lubricated moving parts, and tightened connections to restore functionality.
- Assisted in the installation of new equipment according to manufacturer instructions.
- Identified problems during daily work inspections and addressed concerns.
Service Manager
Chipotle
North Brunswick, NEW JERSEY
06.2021 - 11.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Education
High School Diploma -
North Brunswick Township High School
North Brunswick, NJ06-2023
Some College (No Degree) - Economics
Rutgers, The State University of New Jersey
Camden, NjSkills
- Material Storage
- Freight Handling
- Truck Loading
- Appliance Repair
- Equipment Storage
- Emergency Repairs
- Flexible and Adaptable
- Mechanical Troubleshooting
- Policy and Procedure Enforcement
- Relationship Building
- Performance Evaluations
- Conflict Resolution
- Customer Service Management
- Employee Training and Development
- Inventory Management
Certification
- CPR and BLS Certified, American Heart Association.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Package Handler
FedEx:Ground
12.2023 - Current
Maintenance Worker
Ricky Transport Corp
08.2022 - Current
Service Manager
Chipotle
06.2021 - 11.2023
High School Diploma -
North Brunswick Township High School
Some College (No Degree) - Economics
Rutgers, The State University of New Jersey
Similar Profiles
Kyle DeichKyle Deich
Package Handler/ Yard Switcher Trainee at FedEx:GroundPackage Handler/ Yard Switcher Trainee at FedEx:Ground
Michelle SalasMichelle Salas
Package Handler at FedEx:GroundPackage Handler at FedEx:Ground
Marissa LobinsMarissa Lobins
Operations Manager at FedEx:GroundOperations Manager at FedEx:Ground
Robert CervantesRobert Cervantes
Contractor at FedEx:GroundContractor at FedEx:Ground
Poorvi ShekarPoorvi Shekar
Competitive Dancer at Rutgers South Asian Performing ArtistsCompetitive Dancer at Rutgers South Asian Performing Artists