Nelida Espino
Vallecito,California
Summary
Dynamic and dedicated professional with extensive experience at Bear Valley Mountain Resort, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction while adhering to health and safety compliance. Skilled in cash handling and time management, consistently maintaining a clean and organized environment to support operational efficiency.
Overview
6
6
years of professional experience
Work History
Housekeeper
Bear Valley Mountain Resort
Alpine, CA
02.2025 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Ice Cream Server
Bear Valley Mountain Resort
Alpine, CA
07.2024 - 03.2025
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Assisted with merchandising efforts by stocking shelves and arranging displays for optimal visual appeal.
- Notified supervisor and peers of low product inventory and customer complaints.
- Resolved customer complaints with empathy and professionalism, restoring satisfaction.
- Maintained cleanliness and organization of serving and seating areas, promoting welcoming environment.
- Conducted daily opening and closing procedures, ensuring readiness for business.
- Trained new staff on ice cream preparation and customer service protocols, improving team efficiency.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Restocker
Bear Valley Mountain Resort
Alpine, CA
05.2024 - 03.2025
- Checked and pulled defective or expired products from shelves.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Assisted customers in locating products, providing exceptional service while restocking shelves.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Unloaded arriving product stock and moved to store display areas.
- Improved store efficiency by swiftly restocking shelves and displays with accuracy.
- Supported store management with various tasks as needed, including inventory counts and assisting customers when not actively engaged in restocking duties.
- Answered customer questions and provided detailed product information.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Maintained neat, orderly and safe work space.
Cashier
Bear Valley Mountain Resort
Alpine, CA
05.2024 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Set up new sales displays each week with fresh merchandise.
Busser
Firewood/Grounds
Murphys, CA
02.2019 - 01.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
- Assisted with bussing tables and cleaning up spills.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted customers with carry-out service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Processed payments for orders and provided customers with change.
- Offered product samples, answered questions and helped customers find items.
Education
High School Diploma -
Vallecito
Angels Camp, CA03-2024
Skills
- Teamwork
- Customer service
- Health and safety compliance
- Customer assistance
- Cash handling
- Time management skills
- Working under pressure
- Food running
- Workplace safety
Accomplishments
- Trained and mentored 10 employees.
- Supervised team of 5 staff members.
- Worked 18 overtime hours during the holiday season at the request of management.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeper
Bear Valley Mountain Resort
02.2025 - Current
Ice Cream Server
Bear Valley Mountain Resort
07.2024 - 03.2025
Restocker
Bear Valley Mountain Resort
05.2024 - 03.2025
Cashier
Bear Valley Mountain Resort
05.2024 - 03.2025
Busser
Firewood/Grounds
02.2019 - 01.2024
High School Diploma -
Vallecito